[Wsssc] Who Processes Student Complaints?
lblackaby at yvcc.edu
Mon Feb 8 08:22:43 PST 2021
Hello. Do you have a great process for serving students who have complaints? I'm hoping you might be able to help me determine a recommended organizational structure for student complaints.
Starting this academic year, all student complaints start with me. That means student complaints against faculty, staff and students. Previously, supervisors processed complaints against faculty and staff. Only student conduct complaints started with me. In addition, I had an employee available to assist me with student conduct if I was out of the office. I no longer have someone available to serve as designee.
Do you have an organizational structure for student complaints that I might want to propose?
Thanks so much,
Yakima Valley College
Dean - Student Services
lblackaby at yvcc.edu<mailto:lblackaby at yvcc.edu>
Preferred pronouns: She/her/hers
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