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<p class="MsoNormal"><span style="font-size:12.0pt">Hello. Do you have a great process for serving students who have complaints? I’m hoping you might be able to help me determine a recommended organizational structure for student complaints.
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<p class="MsoNormal"><span style="font-size:12.0pt">Starting this academic year, <i>
all</i> student complaints start with me. That means student complaints against faculty, staff and students. Previously, supervisors processed complaints against faculty and staff. Only student conduct complaints started with me. In addition, I had an employee
available to assist me with student conduct if I was out of the office. I no longer have someone available to serve as designee.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt">Do you have an organizational structure for student complaints that I might want to propose?
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<p class="MsoNormal"><span style="font-size:12.0pt">Thanks so much,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Lucida Handwriting"">Leslie Blackaby
<br>
</span><span style="font-size:12.0pt">Yakima Valley College</span><span style="font-size:12.0pt;font-family:"Lucida Handwriting""><br>
</span><span style="font-size:12.0pt">Dean – Student Services<br>
509.574.6867<span style="color:#1F497D"><br>
<a href="mailto:lblackaby@yvcc.edu"><span style="color:blue">lblackaby@yvcc.edu</span></a><br>
<a href="http://www.yvcc.edu/"><span style="color:blue">www.yvcc.edu</span></a></span></span><span style="color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Lucida Handwriting"">Preferred pronouns: She/her/hers</span><span style="color:#1F497D"><o:p></o:p></span></p>
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