[Wactclc-primo] Primo "place a request" not showing for some users?

[Daniel Moore]

Are some users able to request a book that other users can't? The reason I
ask is maybe the item itself is set to a location or policy that makes it
non-requestable.

On Wed, Sep 23, 2020 at 5:09 PM Jennifer Rohan <jrohan at greenriver.edu>
wrote:

> Has anyone else had the problem of different users not being able to place
> requests (holds) in Alma?
>
>
>
> We have settings in place to allow ALL user groups to place requests on
> items:
>
>    - Most users ARE able to see the “place a request” button and ARE able
>    to successfully place a request, except that a few users are not successful
>    - Most users ARE able to place a request in Chrome, though some users
>    who can place a request in Chrome suddenly can’t see the “place a request”
>    button in MS Edge (and yet Edge works ok for other users)
>
>
>
>    1. What we expect to see:
>
>
>
>
>
>
>
>
>
> What some users see:
>
>
>
>
>
> Or
>
>
>
>
>
>
>
> Thanks for any advice you can give…. 😊
>
>
>
>
>
> Jennifer Rohan
> Faculty Librarian
>
> Holman Library
> <https://www.greenriver.edu/campus/campus-resources/holman-library/>,
> Green River College
>
> 253-931-6487
>
> Chat with a Librarian 24/7
> <https://libguides.greenriver.edu/website/ask-a-librarian>
>
>
>


-- 
Regards,

Dan Moore
Systems and Collections Librarian
Edmonds College Library
(425) 640-1526
Pronouns: he, him, his
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