[Wactclc-primo] Primo "place a request" not showing for some users?

[Jennifer Rohan]

Has anyone else had the problem of different users not being able to place requests (holds) in Alma?

We have settings in place to allow ALL user groups to place requests on items:

  *   Most users ARE able to see the “place a request” button and ARE able to successfully place a request, except that a few users are not successful
  *   Most users ARE able to place a request in Chrome, though some users who can place a request in Chrome suddenly can’t see the “place a request” button in MS Edge (and yet Edge works ok for other users)


  1.  What we expect to see:


[cid:image001.png at 01D691CC.1ABDA380]


What some users see:

[cid:image006.jpg at 01D691CC.323490F0]

Or

[cid:image007.jpg at 01D691CC.323490F0]


Thanks for any advice you can give…. 😊


Jennifer Rohan
Faculty Librarian
Holman Library<https://www.greenriver.edu/campus/campus-resources/holman-library/>, Green River College
253-931-6487
Chat with a Librarian 24/7<https://libguides.greenriver.edu/website/ask-a-librarian>

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