[Wactclc-primo] Primo Login Problem

[Daniel Moore]

Thanks for the heads up on this Lily. I just tested and my faculty account
and a test student account both worked. Phew! Glad your issue was resolved
quickly!

On Thu, May 7, 2020 at 12:51 PM Kun, Lily <lkun at spscc.edu> wrote:

> SPSCC recently had a problem logging into Primo. Ex Libris support told me
> that the issue was due to a metadata link file change on the Alma side, and
> it affected few customers whose IdP is harvesting/refreshing the Alma 2021
> signing certificate.
>
>
>
> Hopefully, we’re the only one with this problem, but if you’re not in the
> habit of logging into Primo, you may want to check and make sure your Primo
> login is working.
>
>
>
> If it’s not working, then send in a ticket and choose “System Component
> Down” as the priority. Got the problem fixed within an hour!
>
>
>
>
>
> *Lily Kun*
>
> *She/Her Pronouns*
>
> *Systems and Electronic Resources Librarian*
>
> lkun at spscc.edu | 360-596-5436 | https://library.spscc.edu
>
>
>
> [image: cid:image001.jpg at 01D56E08.09265B00] <https://spscc.edu/>
>
>
>


-- 
Regards,

Dan Moore
Systems and Collections Librarian
Edmonds Community College Library
(425) 640-1526
Pronouns: he, him, his
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