[Wactclc-primo] Please review and close old, stale or no longer relevant cases

[Daniel Moore]

Folks have old cases? Ex Libris seems too expedient to close mine. :-|

-Dan

On Fri, Feb 14, 2020 at 3:23 PM Guidry, Wade <WadeG at bigbend.edu> wrote:

> I’d like everyone, as time permits, to review your institution’s cases,
> particularly ones prior to 2018, and close any non-relevant, resolved
> cases, or cases that have been resolved but are still stuck at ‘awaiting
> customer reply’, ‘pending customer reply’, etc.
>
> Or, if the case is still valid, and is NEW or at TIER * NEW, and has been
> in ExL’s court for a month or more,  you can add a comment asking for an
> update from ExL.
>
>
>
> It would greatly help in the cause of evaluating our cases at a consortium
> level. And keeping those valid cases living.
>
>
>
> After logging into Salesforce, you can go to the “Search Cases” tab, and
> use the “Case Options” pulldown to scope the list cases along different
> facets:
>
>
>
>
>
>
>
> Wade Guidry
>
> WACTCLC
>
> Library Consortium Services Manager
>
> wadeg at bigbend.edu
>
> http://www.wactclc.org
>
> 509.760.4474
>
>
>
> Pronouns: he/him/his
>
>
>
>
>


-- 
Regards,

Dan Moore
Systems and Collections Librarian
Edmonds Community College Library
dan.moore at edcc.edu / daniel.moore at email.edcc.edu
(425) 640-1526
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