[Wactclc-primo] [External] {Spam?} RE: [ALMA-L] Ex Libris – HTTP Security Update

Tue Oct 24 12:53:20 PDT 2017

Sounds like Ebsco is having some real difficulties, just based on that update Amy posted.

Jane, in the BTC environment, I was just able to click through to the following Ebsco arcticle from within Primo, after authenticating through EZProxy (as a student):

https://bellingham-primo.hosted.exlibrisgroup.com/primo-explore/fulldisplay?docid=TN_gale_ofa334486279&context=PC&vid=BELLINGHAM&search_scope=EVERYTHING&tab=default_tab&lang=en_US

I used the test user “test0101”, which is an account in the BTC student subdomain.

Just FYI, one way to isolate a problem to EZProxy is to navigate directly to your EZProxy host (when you are off campus)…

In the case of BTC: https://login.ezproxy.btc.edu/

And see if you can log in, and get to the default EZProxy logged in page (usually a list of configured databases). If you can’t log in to ezproxy directly from the login page, then there is an issue with campus authentication or with ezproxy, irrespective of Primo or link resolution.

Of course, if you’re on campus, and you navigate to https://login.ezproxy.btc.edu/ (or your own campus’s ezproxy instance), your IP address should be recognized by EZProxy, and you should reach the ezproxy login landing page without having to authenticate.

[Title: Big Bend Community College Logo]

Wade Guidry
Library Consortium Services Manager
Big Bend Community College
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>

509.760.4474
www.bigbend.edu<http://www.bigbend.edu/>

Big Bend Community College • 7662 Chanute Street NE • Moses Lake, WA 98837-3299

WACTCLC Alma Instance: Alma NA02<http://status.exlibrisgroup.com/>
WACTCLC Primo Instance: Primo NA08<http://status.exlibrisgroup.com/>

From: Wactclc-primo [mailto:wactclc-primo-bounces at lists.ctc.edu] On Behalf Of Jane Blume
Sent: Tuesday, October 24, 2017 12:15 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
Subject: Re: [Wactclc-primo] [External] {Spam?} RE: [ALMA-L] Ex Libris – HTTP Security Update

Bellingham Technical College had problems several times last week with EBSCO. Wednesday at 5:00 PM was one of the times. Since we had a power outage, I did not know if the problem were local or not. We had no problems with ProQuest and Gale products, I called EBSCO tech support and they verified that their engineers were working overtime to try to fix the problem. I think there were some problems late Friday. I receive all the emails from students who cannot access our databases remotely. But we are having sporadic issues with our EZProxy authentication. Staff and faculty can authenticate, but students are having intermittent problems. Our IT department is stumped.

Jane

Jane Blume
Director, Library|Media Services
Bellingham Technical College
3028 Lindbergh Ave.
Bellingham, WA 98225
jblume at btc.edu<mailto:jblume at btc.edu>
Desk: 360-752-8472
Library: 360-752-8383

From: Wactclc-primo [mailto:wactclc-primo-bounces at lists.ctc.edu] On Behalf Of Herman, Amy
Sent: Monday, October 23, 2017 10:32 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: Re: [Wactclc-primo] [External] {Spam?} RE: [ALMA-L] Ex Libris – HTTP Security Update

I don't see it myself, I can't replicate these issues.  I see that Ebsco has announced their databases are having issues now after a recent upgrade so perhaps that's what students are continuing to have issues with.  If I get more specifics I'll forward them.

[cid:image004.jpg at 01D34CC6.26DADEB0]

Amy Herman

Library Faculty | Olympic College

1600 Chester Avenue | Bremerton, WA 98337

aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256

-----Original Message-----

From: Wactclc-primo [mailto:wactclc-primo-bounces at lists.ctc.edu] On Behalf Of Guidry, Wade

Sent: Monday, October 23, 2017 10:27 AM

To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>

Subject: [External] {Spam?} RE: [Wactclc-primo] [ALMA-L] Ex Libris – HTTP Security Update

?Amy,

If you're getting security warnings when clicking through EZProxy, then there isnt  really an issue related to Ex Libris configuration going on here.

In fact, I don't see any of our ExL products impacted by this change in Chrome, except the PBO, which does currently uses http instead of https:

Sounds like you're just experiencing an EZProxy security certificate issue of some kind

For best results these days, you really need to use a 'wildcard' SSL certificate for ezproxy, which I'm sure Adam will understand.

Could you post more specific info on how you generate the error you're seeing? And ideally a screenshot as well? I might be able to tell you more from that.

Wade Guidry - wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>

Library Consortium Services Manager

Washington Community & Technical Colleges Library Consortium (WACTCLC)

509.760.4474

________________________________

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> on behalf of Whittaker, Shellie <ShellieW at bigbend.edu<mailto:ShellieW at bigbend.edu>>

Sent: Monday, October 23, 2017 8:29 AM

To: WACTCLC Primo discussions

Subject: {Spam?} Re: [Wactclc-primo] [External] [ALMA-L] Ex Libris – HTTP Security Update

Amy,

You should definitely open a case for this…even if someone else has.

Shellie Whittaker

WACTC Library Consortium

shelliew at bigbend.edu<mailto:shelliew at bigbend.edu<mailto:shelliew at bigbend.edu%3cmailto:shelliew at bigbend.edu>> | (360) 452-5264

From: Wactclc-primo [mailto:wactclc-primo-bounces at lists.ctc.edu] On Behalf Of Herman, Amy

Sent: Monday, October 23, 2017 8:23 AM

To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>

Subject: [Wactclc-primo] FW: [External] [ALMA-L] Ex Libris – HTTP Security Update

Has anyone yet opened a SF case to request  a “special security certificate be provided by Ex LIbris in order to enable HTTPS connectivity”?  We had hoped we’d solved the Chrome/Not secure warning issue by updating our ezproxy software and obtaining a public security certificate for the server, but after doing that on Friday the problem persists today.  I’m hoping that perhaps this extra step mentioned this morning by Ex Libris will help.

Amy Herman

Library Faculty | Olympic College

1600 Chester Avenue | Bremerton, WA 98337 aherman at olympic.edu<mailto:aherman at olympic.edu<mailto:aherman at olympic.edu%3cmailto:aherman at olympic.edu>> | 360-475-7256

From: Alma [mailto:alma-bounces at exlibrisusers.org] On Behalf Of Asaf Kline

Sent: Sunday, October 22, 2017 7:04 AM

To: Alma group <alma at exlibrisusers.org<mailto:alma at exlibrisusers.org<mailto:alma at exlibrisusers.org%3cmailto:alma at exlibrisusers.org>>>

Subject: [External] [ALMA-L] Ex Libris – HTTP Security Update

Dear colleagues,

Recent security changes made by Google may cause use of HTTP pages to trigger a “Not Secure” warning on Chrome browsers.

Here at Ex Libris, we have taken the necessary steps to address the matter.

If this is relevant to your institution, please click here<https://knowledge.exlibrisgroup.com/@api/deki/files/58263/Security_Update_Customer_Announcement_-Chrome_Security_Alert_for_Non-TLS_sites.pdf?revision=1> to learn more about which Ex Libris products support HTTPS and how to enable HTTPS on your systems.

The full details can also be found on the Customer Knowledge Center: Chrome browser identifies connection as "Not Secure"<https://knowledge.exlibrisgroup.com/Cross_Product/Knowledge_Articles/Chrome_browser_identifies_connection_as_Not_Secure?mt-draft=false>

If you have any questions regarding this, please feel free to contact us by submitting a case through the Support Portal<http://exlidp.exlibrisgroup.com/>.

Best regards,

Global Operations

Ex Libris, a ProQuest Company

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