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<p class="MsoNormal"><span style="color:#1F497D">Sounds like Ebsco is having some real difficulties, just based on that update Amy posted.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Jane, in the BTC environment, I was just able to click through to the following Ebsco arcticle from within Primo, after authenticating through EZProxy (as a student):<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="https://bellingham-primo.hosted.exlibrisgroup.com/primo-explore/fulldisplay?docid=TN_gale_ofa334486279&context=PC&vid=BELLINGHAM&search_scope=EVERYTHING&tab=default_tab&lang=en_US">https://bellingham-primo.hosted.exlibrisgroup.com/primo-explore/fulldisplay?docid=TN_gale_ofa334486279&context=PC&vid=BELLINGHAM&search_scope=EVERYTHING&tab=default_tab&lang=en_US</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I used the test user “</span>test0101”, which is an account in the BTC student subdomain.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Just FYI, one way to isolate a problem to EZProxy is to navigate directly to your EZProxy host (when you are off campus)…
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">In the case of BTC: <a href="https://login.ezproxy.btc.edu/">
https://login.ezproxy.btc.edu/</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">And see if you can log in, and get to the default EZProxy logged in page (usually a list of configured databases). If you can’t log in to ezproxy directly from the login page, then there is an issue with campus authentication or with ezproxy,
irrespective of Primo or link resolution.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Of course, if you’re on campus, and you navigate to <a href="https://login.ezproxy.btc.edu/">
https://login.ezproxy.btc.edu/</a> (or your own campus’s ezproxy instance), your IP address should be recognized by EZProxy, and you should reach the ezproxy login landing page without having to authenticate.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><img border="0" width="172" height="64" id="Picture_x0020_10" src="cid:image003.png@01D34CC7.11DB3D60" alt="Title: Big Bend Community College Logo"><o:p></o:p></span></p>
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<td width="168" valign="top" style="width:1.75in;border:none;border-right:solid windowtext 2.25pt;padding:0in 5.75pt 0in 9.35pt">
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#132048">Wade Guidry<o:p></o:p></span></b></p>
<p class="MsoNormal"><i><span style="font-size:8.0pt;font-family:"Times New Roman",serif;color:#132048">Library Consortium Services Manager<o:p></o:p></span></i></p>
<p class="MsoNormal"><b><span style="font-size:1.0pt;font-family:"Times New Roman",serif;color:white">Big Bend Community College</span></b><i><span style="font-size:8.0pt;font-family:"Times New Roman",serif;color:#132048"><o:p></o:p></span></i></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Times New Roman",serif;color:#1F497D"><a href="mailto:wadeg@bigbend.edu"><span style="color:blue">wadeg@bigbend.edu</span></a></span></b><b><span style="font-size:9.0pt;color:#132048"><o:p></o:p></span></b></p>
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<p class="MsoNormal" style="line-height:150%"><b><span style="font-size:9.0pt;line-height:150%;font-family:"Times New Roman",serif;color:#132048">509.760.4474<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:150%"><span style="color:#1F497D"><a href="http://www.bigbend.edu/"><b><span style="font-size:9.0pt;line-height:150%;font-family:"Times New Roman",serif;color:#132048">www.bigbend.edu</span></b></a></span><b><span style="font-size:9.0pt;line-height:150%;font-family:"Times New Roman",serif;color:#132048">
</span></b><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:8.5pt;font-family:"Times New Roman",serif;color:#1F2A50">Big Bend Community College • 7662 Chanute Street NE • Moses Lake, WA 98837-3299</span></b><i><span style="font-size:8.0pt;font-family:"Times New Roman",serif;color:#1F497D"><o:p></o:p></span></i></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">WACTCLC Alma Instance: <a href="http://status.exlibrisgroup.com/">
<span style="color:blue">Alma NA02</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">WACTCLC Primo Instance: <a href="http://status.exlibrisgroup.com/">
<span style="color:blue">Primo NA08</span></a><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Wactclc-primo [mailto:wactclc-primo-bounces@lists.ctc.edu]
<b>On Behalf Of </b>Jane Blume<br>
<b>Sent:</b> Tuesday, October 24, 2017 12:15 PM<br>
<b>To:</b> WACTCLC Primo discussions <wactclc-primo@lists.ctc.edu><br>
<b>Subject:</b> Re: [Wactclc-primo] [External] {Spam?} RE: [ALMA-L] Ex Libris – HTTP Security Update<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Bellingham Technical College had problems several times last week with EBSCO. Wednesday at 5:00 PM was one of the times. Since we had a power outage, I did not know if the problem were local or not. We had no
problems with ProQuest and Gale products, I called EBSCO tech support and they verified that their engineers were working overtime to try to fix the problem. I think there were some problems late Friday. I receive all the emails from students who cannot access
our databases remotely. But we are having sporadic issues with our EZProxy authentication. Staff and faculty can authenticate, but students are having intermittent problems. Our IT department is stumped.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Jane<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Jane Blume<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Director, Library|Media Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Bellingham Technical College<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">3028 Lindbergh Ave.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Bellingham, WA 98225<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="mailto:jblume@btc.edu">jblume@btc.edu</a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Desk: 360-752-8472<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Library: 360-752-8383<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Wactclc-primo [<a href="mailto:wactclc-primo-bounces@lists.ctc.edu">mailto:wactclc-primo-bounces@lists.ctc.edu</a>]
<b>On Behalf Of </b>Herman, Amy<br>
<b>Sent:</b> Monday, October 23, 2017 10:32 AM<br>
<b>To:</b> WACTCLC Primo discussions <<a href="mailto:wactclc-primo@lists.ctc.edu">wactclc-primo@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-primo] [External] {Spam?} RE: [ALMA-L] Ex Libris – HTTP Security Update<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoPlainText">I don't see it myself, I can't replicate these issues. I see that Ebsco has announced their databases are having issues now after a recent upgrade so perhaps that's what students are continuing to have issues with. If I get more specifics
I'll forward them. <o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><img border="0" width="462" height="327" id="Picture_x0020_1" src="cid:image004.jpg@01D34CC6.26DADEB0"><o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Amy Herman<o:p></o:p></p>
<p class="MsoPlainText">Library Faculty | Olympic College<o:p></o:p></p>
<p class="MsoPlainText">1600 Chester Avenue | Bremerton, WA 98337<o:p></o:p></p>
<p class="MsoPlainText"><a href="mailto:aherman@olympic.edu">aherman@olympic.edu</a> | 360-475-7256<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">-----Original Message-----<o:p></o:p></p>
<p class="MsoPlainText">From: Wactclc-primo [<a href="mailto:wactclc-primo-bounces@lists.ctc.edu">mailto:wactclc-primo-bounces@lists.ctc.edu</a>] On Behalf Of Guidry, Wade<o:p></o:p></p>
<p class="MsoPlainText">Sent: Monday, October 23, 2017 10:27 AM<o:p></o:p></p>
<p class="MsoPlainText">To: WACTCLC Primo discussions <<a href="mailto:wactclc-primo@lists.ctc.edu">wactclc-primo@lists.ctc.edu</a>><o:p></o:p></p>
<p class="MsoPlainText">Subject: [External] {Spam?} RE: [Wactclc-primo] [ALMA-L] Ex Libris – HTTP Security Update<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">?Amy,<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">If you're getting security warnings when clicking through EZProxy, then there isnt really an issue related to Ex Libris configuration going on here.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">In fact, I don't see any of our ExL products impacted by this change in Chrome, except the PBO, which does currently uses http instead of https:<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Sounds like you're just experiencing an EZProxy security certificate issue of some kind<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">For best results these days, you really need to use a 'wildcard' SSL certificate for ezproxy, which I'm sure Adam will understand.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Could you post more specific info on how you generate the error you're seeing? And ideally a screenshot as well? I might be able to tell you more from that.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Wade Guidry - <a href="mailto:wadeg@bigbend.edu">wadeg@bigbend.edu</a><o:p></o:p></p>
<p class="MsoPlainText">Library Consortium Services Manager<o:p></o:p></p>
<p class="MsoPlainText">Washington Community & Technical Colleges Library Consortium (WACTCLC)<o:p></o:p></p>
<p class="MsoPlainText">509.760.4474<o:p></o:p></p>
<p class="MsoPlainText">________________________________<o:p></o:p></p>
<p class="MsoPlainText">From: Wactclc-primo <<a href="mailto:wactclc-primo-bounces@lists.ctc.edu">wactclc-primo-bounces@lists.ctc.edu</a>> on behalf of Whittaker, Shellie <<a href="mailto:ShellieW@bigbend.edu">ShellieW@bigbend.edu</a>><o:p></o:p></p>
<p class="MsoPlainText">Sent: Monday, October 23, 2017 8:29 AM<o:p></o:p></p>
<p class="MsoPlainText">To: WACTCLC Primo discussions<o:p></o:p></p>
<p class="MsoPlainText">Subject: {Spam?} Re: [Wactclc-primo] [External] [ALMA-L] Ex Libris – HTTP Security Update<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Amy,<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">You should definitely open a case for this…even if someone else has.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Shellie Whittaker<o:p></o:p></p>
<p class="MsoPlainText">WACTC Library Consortium<o:p></o:p></p>
<p class="MsoPlainText"><a href="mailto:shelliew@bigbend.edu%3cmailto:shelliew@bigbend.edu">shelliew@bigbend.edu<mailto:shelliew@bigbend.edu</a>> | (360) 452-5264<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">From: Wactclc-primo [<a href="mailto:wactclc-primo-bounces@lists.ctc.edu">mailto:wactclc-primo-bounces@lists.ctc.edu</a>] On Behalf Of Herman, Amy<o:p></o:p></p>
<p class="MsoPlainText">Sent: Monday, October 23, 2017 8:23 AM<o:p></o:p></p>
<p class="MsoPlainText">To: WACTCLC Primo discussions <<a href="mailto:wactclc-primo@lists.ctc.edu">wactclc-primo@lists.ctc.edu</a>><o:p></o:p></p>
<p class="MsoPlainText">Subject: [Wactclc-primo] FW: [External] [ALMA-L] Ex Libris – HTTP Security Update<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Has anyone yet opened a SF case to request a “special security certificate be provided by Ex LIbris in order to enable HTTPS connectivity”? We had hoped we’d solved the Chrome/Not secure warning issue by updating our ezproxy software
and obtaining a public security certificate for the server, but after doing that on Friday the problem persists today. I’m hoping that perhaps this extra step mentioned this morning by Ex Libris will help.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Amy Herman<o:p></o:p></p>
<p class="MsoPlainText">Library Faculty | Olympic College<o:p></o:p></p>
<p class="MsoPlainText">1600 Chester Avenue | Bremerton, WA 98337 <a href="mailto:aherman@olympic.edu%3cmailto:aherman@olympic.edu">
aherman@olympic.edu<mailto:aherman@olympic.edu</a>> | 360-475-7256<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">From: Alma [<a href="mailto:alma-bounces@exlibrisusers.org">mailto:alma-bounces@exlibrisusers.org</a>] On Behalf Of Asaf Kline<o:p></o:p></p>
<p class="MsoPlainText">Sent: Sunday, October 22, 2017 7:04 AM<o:p></o:p></p>
<p class="MsoPlainText">To: Alma group <<a href="mailto:alma@exlibrisusers.org%3cmailto:alma@exlibrisusers.org">alma@exlibrisusers.org<mailto:alma@exlibrisusers.org</a>>><o:p></o:p></p>
<p class="MsoPlainText">Subject: [External] [ALMA-L] Ex Libris – HTTP Security Update<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Dear colleagues,<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Recent security changes made by Google may cause use of HTTP pages to trigger a “Not Secure” warning on Chrome browsers.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Here at Ex Libris, we have taken the necessary steps to address the matter.<o:p></o:p></p>
<p class="MsoPlainText">If this is relevant to your institution, please click here<<a href="https://knowledge.exlibrisgroup.com/@api/deki/files/58263/Security_Update_Customer_Announcement_-Chrome_Security_Alert_for_Non-TLS_sites.pdf?revision=1">https://knowledge.exlibrisgroup.com/@api/deki/files/58263/Security_Update_Customer_Announcement_-Chrome_Security_Alert_for_Non-TLS_sites.pdf?revision=1</a>>
to learn more about which Ex Libris products support HTTPS and how to enable HTTPS on your systems.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">The full details can also be found on the Customer Knowledge Center: Chrome browser identifies connection as "Not Secure"<<a href="https://knowledge.exlibrisgroup.com/Cross_Product/Knowledge_Articles/Chrome_browser_identifies_connection_as_Not_Secure?mt-draft=false">https://knowledge.exlibrisgroup.com/Cross_Product/Knowledge_Articles/Chrome_browser_identifies_connection_as_Not_Secure?mt-draft=false</a>><o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">If you have any questions regarding this, please feel free to contact us by submitting a case through the Support Portal<<a href="http://exlidp.exlibrisgroup.com/">http://exlidp.exlibrisgroup.com/</a>>.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Best regards,<o:p></o:p></p>
<p class="MsoPlainText">Global Operations<o:p></o:p></p>
<p class="MsoPlainText">Ex Libris, a ProQuest Company<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
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