[Wactclc-primo] [External] {Spam?} RE: [ALMA-L] Ex Libris – HTTP Security Update
Jane Blume
JBlume at btc.edu
Tue Oct 24 12:15:26 PDT 2017
Bellingham Technical College had problems several times last week with EBSCO. Wednesday at 5:00 PM was one of the times. Since we had a power outage, I did not know if the problem were local or not. We had no problems with ProQuest and Gale products, I called EBSCO tech support and they verified that their engineers were working overtime to try to fix the problem. I think there were some problems late Friday. I receive all the emails from students who cannot access our databases remotely. But we are having sporadic issues with our EZProxy authentication. Staff and faculty can authenticate, but students are having intermittent problems. Our IT department is stumped.
Jane
Jane Blume
Director, Library|Media Services
Bellingham Technical College
3028 Lindbergh Ave.
Bellingham, WA 98225
jblume at btc.edu<mailto:jblume at btc.edu>
Desk: 360-752-8472
Library: 360-752-8383
From: Wactclc-primo [mailto:wactclc-primo-bounces at lists.ctc.edu] On Behalf Of Herman, Amy
Sent: Monday, October 23, 2017 10:32 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
Subject: Re: [Wactclc-primo] [External] {Spam?} RE: [ALMA-L] Ex Libris – HTTP Security Update
I don't see it myself, I can't replicate these issues. I see that Ebsco has announced their databases are having issues now after a recent upgrade so perhaps that's what students are continuing to have issues with. If I get more specifics I'll forward them.
[cid:image001.jpg at 01D34CC1.162503C0]
Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256
-----Original Message-----
From: Wactclc-primo [mailto:wactclc-primo-bounces at lists.ctc.edu] On Behalf Of Guidry, Wade
Sent: Monday, October 23, 2017 10:27 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: [External] {Spam?} RE: [Wactclc-primo] [ALMA-L] Ex Libris – HTTP Security Update
?Amy,
If you're getting security warnings when clicking through EZProxy, then there isnt really an issue related to Ex Libris configuration going on here.
In fact, I don't see any of our ExL products impacted by this change in Chrome, except the PBO, which does currently uses http instead of https:
Sounds like you're just experiencing an EZProxy security certificate issue of some kind
For best results these days, you really need to use a 'wildcard' SSL certificate for ezproxy, which I'm sure Adam will understand.
Could you post more specific info on how you generate the error you're seeing? And ideally a screenshot as well? I might be able to tell you more from that.
Wade Guidry - wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
Library Consortium Services Manager
Washington Community & Technical Colleges Library Consortium (WACTCLC)
509.760.4474
________________________________
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> on behalf of Whittaker, Shellie <ShellieW at bigbend.edu<mailto:ShellieW at bigbend.edu>>
Sent: Monday, October 23, 2017 8:29 AM
To: WACTCLC Primo discussions
Subject: {Spam?} Re: [Wactclc-primo] [External] [ALMA-L] Ex Libris – HTTP Security Update
Amy,
You should definitely open a case for this…even if someone else has.
Shellie Whittaker
WACTC Library Consortium
shelliew at bigbend.edu<mailto:shelliew at bigbend.edu<mailto:shelliew at bigbend.edu%3cmailto:shelliew at bigbend.edu>> | (360) 452-5264
From: Wactclc-primo [mailto:wactclc-primo-bounces at lists.ctc.edu] On Behalf Of Herman, Amy
Sent: Monday, October 23, 2017 8:23 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: [Wactclc-primo] FW: [External] [ALMA-L] Ex Libris – HTTP Security Update
Has anyone yet opened a SF case to request a “special security certificate be provided by Ex LIbris in order to enable HTTPS connectivity”? We had hoped we’d solved the Chrome/Not secure warning issue by updating our ezproxy software and obtaining a public security certificate for the server, but after doing that on Friday the problem persists today. I’m hoping that perhaps this extra step mentioned this morning by Ex Libris will help.
Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337 aherman at olympic.edu<mailto:aherman at olympic.edu<mailto:aherman at olympic.edu%3cmailto:aherman at olympic.edu>> | 360-475-7256
From: Alma [mailto:alma-bounces at exlibrisusers.org] On Behalf Of Asaf Kline
Sent: Sunday, October 22, 2017 7:04 AM
To: Alma group <alma at exlibrisusers.org<mailto:alma at exlibrisusers.org<mailto:alma at exlibrisusers.org%3cmailto:alma at exlibrisusers.org>>>
Subject: [External] [ALMA-L] Ex Libris – HTTP Security Update
Dear colleagues,
Recent security changes made by Google may cause use of HTTP pages to trigger a “Not Secure” warning on Chrome browsers.
Here at Ex Libris, we have taken the necessary steps to address the matter.
If this is relevant to your institution, please click here<https://knowledge.exlibrisgroup.com/@api/deki/files/58263/Security_Update_Customer_Announcement_-Chrome_Security_Alert_for_Non-TLS_sites.pdf?revision=1> to learn more about which Ex Libris products support HTTPS and how to enable HTTPS on your systems.
The full details can also be found on the Customer Knowledge Center: Chrome browser identifies connection as "Not Secure"<https://knowledge.exlibrisgroup.com/Cross_Product/Knowledge_Articles/Chrome_browser_identifies_connection_as_Not_Secure?mt-draft=false>
If you have any questions regarding this, please feel free to contact us by submitting a case through the Support Portal<http://exlidp.exlibrisgroup.com/>.
Best regards,
Global Operations
Ex Libris, a ProQuest Company
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