[LIBRARYDIR] [EXTERNAL] - Appeals?

[Claire Murata]

Thank you! Claire

*Claire Murata, MLIS*
Associate Dean, Library and Learning Resources
she/her
Edmonds College
20000 68th Ave. W., Lynnwood WA 98036 | edmonds.edu
claire.murata at edmonds.edu | (425) 640-1522

[image: college logo]


On Mon, May 20, 2024 at 12:16 PM Coe, Erica via LIBRARYDIR <
librarydir at lists.ctc.edu> wrote:

> Our appeals process is on the Overdue, Damaged, Missing, or Lost Materials
> <https://libguides.olympic.edu/c.php?g=232066&p=1540581> guide.  We start
> with a verbal consultation with the Circulation Supervisor which is
> normally where the process ends. But, we do offer a Written Appeal if they
> aren’t satisfied with the response.
>
>
>
> Thanks,
>
> Erica
>
>
>
> ------------------------------------------------------------------
>
> Erica Coe (*she, her, hers*)
>
> Dean of Libraries, Tutoring, and College Success
>
> Olympic College
>
>
>
>
>
>
>
> *From:* LIBRARYDIR <librarydir-bounces at lists.ctc.edu> * On Behalf Of *Claire
> Murata via LIBRARYDIR
> *Sent:* Monday, May 20, 2024 11:58 AM
> *To:* WACTC Library Directors <librarydir at lists.ctc.edu>
> *Cc:* Claire Murata <claire.murata at edmonds.edu>
> *Subject:* [EXTERNAL] - [LIBRARYDIR] Appeals?
>
>
>
> CAUTION: This email came from a non-OC system or external source. Beware
> of phishing and social engineering!
>
>
>
> Hi all,
>
>
>
> I hope your day is going well.
>
>
>
> Do you have an appeals process where the criteria (for getting a lost item
> fee) are spelled out in a public place?
>
>
>
> Our appeals process hasn't been formalized and our students don't know
> they can appeal a fine (for having lost an item). I think in the past, the
> circulation manager would listen to a student's story and then decide
> whether to forgive the fine. I'm hoping to standardize the criteria and
> publish them on the website. What do you think? Am I missing something?
> Thanks, Claire
>
>
>
> *Claire Murata, MLIS*
> Associate Dean, Library and Learning Resources
>
> she/her
> Edmonds College
> 20000 68th Ave. W., Lynnwood WA 98036 | edmonds.edu
> claire.murata at edmonds.edu | (425) 640-1522
>
> [image: Image removed by sender. college logo]
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