[LIBRARYDIR] [EXTERNAL] - Appeals?

[Kelley, Katherine]

Hi Claire,

We just developed a replacement fee waiver this quarter due to the much higher replacement fees that we’re now seeing with laptop checkouts. We notably use “Financial Hardship” as a waiver reason. We have yet to see it used, but we haven’t had it in place at the end of a quarter yet.

Our website is under construction, so we currently have our FAQ on a Public Canvas page<https://lwtech.instructure.com/courses/1364387/pages/lwtech-library-fee-waivers> that we can share with students. We do plan to add it to our Policies and Procedures webpage when the website is editable again in July.

Thanks for asking and I really appreciate hearing how others are handling this!
Katherine

Katherine L. Kelley (she/her)
Faculty Librarian / Library Coordinator
Lake Washington Institute of Technology Library<https://www.lwtech.edu/campus-life/library/>

From: LIBRARYDIR <librarydir-bounces at lists.ctc.edu> On Behalf Of Claire Murata via LIBRARYDIR
Sent: Monday, May 20, 2024 12:18 PM
To: WACTC Library Directors <librarydir at lists.ctc.edu>
Cc: Claire Murata <claire.murata at edmonds.edu>
Subject: Re: [LIBRARYDIR] [EXTERNAL] - Appeals?

Thank you! Claire

Claire Murata, MLIS
Associate Dean, Library and Learning Resources
she/her
Edmonds College
20000 68th Ave. W., Lynnwood WA 98036 | edmonds.edu<http://edmonds.edu>
claire.murata at edmonds.edu<mailto:claire.murata at edmonds.edu> | (425) 640-1522

[college logo]


On Mon, May 20, 2024 at 12:16 PM Coe, Erica via LIBRARYDIR <librarydir at lists.ctc.edu<mailto:librarydir at lists.ctc.edu>> wrote:
Our appeals process is on the Overdue, Damaged, Missing, or Lost Materials<https://libguides.olympic.edu/c.php?g=232066&p=1540581> guide.  We start with a verbal consultation with the Circulation Supervisor which is normally where the process ends. But, we do offer a Written Appeal if they aren’t satisfied with the response.

Thanks,
Erica

------------------------------------------------------------------
Erica Coe (she, her, hers)
Dean of Libraries, Tutoring, and College Success
Olympic College



From: LIBRARYDIR <librarydir-bounces at lists.ctc.edu<mailto:librarydir-bounces at lists.ctc.edu>> On Behalf Of Claire Murata via LIBRARYDIR
Sent: Monday, May 20, 2024 11:58 AM
To: WACTC Library Directors <librarydir at lists.ctc.edu<mailto:librarydir at lists.ctc.edu>>
Cc: Claire Murata <claire.murata at edmonds.edu<mailto:claire.murata at edmonds.edu>>
Subject: [EXTERNAL] - [LIBRARYDIR] Appeals?

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Hi all,

I hope your day is going well.

Do you have an appeals process where the criteria (for getting a lost item fee) are spelled out in a public place?

Our appeals process hasn't been formalized and our students don't know they can appeal a fine (for having lost an item). I think in the past, the circulation manager would listen to a student's story and then decide whether to forgive the fine. I'm hoping to standardize the criteria and publish them on the website. What do you think? Am I missing something? Thanks, Claire

Claire Murata, MLIS
Associate Dean, Library and Learning Resources
she/her
Edmonds College
20000 68th Ave. W., Lynnwood WA 98036 | edmonds.edu<http://edmonds.edu/>
claire.murata at edmonds.edu<mailto:claire.murata at edmonds.edu> | (425) 640-1522

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