<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:Helvetica;
panose-1:2 11 6 4 2 2 2 2 2 4;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri",sans-serif;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:12.0pt">Hi Claire,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">We just developed a replacement fee waiver this quarter due to the much higher replacement fees that we’re now seeing with laptop checkouts. We notably use “Financial Hardship” as a waiver reason. We have
yet to see it used, but we haven’t had it in place at the end of a quarter yet. <o:p>
</o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Our website is under construction, so we currently have our FAQ on a
<a href="https://lwtech.instructure.com/courses/1364387/pages/lwtech-library-fee-waivers">
Public Canvas page</a> that we can share with students. We do plan to add it to our Policies and Procedures webpage when the website is editable again in July.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Thanks for asking and I really appreciate hearing how others are handling this!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Katherine<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:13.0pt;font-family:"Helvetica",sans-serif;color:black">Katherine L. Kelley (she/her)</span></b><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><br>
<i>Faculty Librarian / Library Coordinator</i></span><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black"><br>
</span><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><a href="https://www.lwtech.edu/campus-life/library/">Lake Washington Institute of Technology Library</a></span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> LIBRARYDIR <librarydir-bounces@lists.ctc.edu> <b>
On Behalf Of </b>Claire Murata via LIBRARYDIR<br>
<b>Sent:</b> Monday, May 20, 2024 12:18 PM<br>
<b>To:</b> WACTC Library Directors <librarydir@lists.ctc.edu><br>
<b>Cc:</b> Claire Murata <claire.murata@edmonds.edu><br>
<b>Subject:</b> Re: [LIBRARYDIR] [EXTERNAL] - Appeals?<o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Thank you! Claire<br clear="all">
<o:p></o:p></p>
<div>
<div>
<div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p class="MsoNormal"><b>Claire Murata, MLIS</b><br>
Associate Dean, Library and Learning Resources<o:p></o:p></p>
<div>
<p class="MsoNormal">she/her<br>
Edmonds College<br>
20000 68th Ave. W., Lynnwood WA 98036 | <a href="http://edmonds.edu" target="_blank">
edmonds.edu</a><br>
<a href="mailto:claire.murata@edmonds.edu" target="_blank">claire.murata@edmonds.edu</a> | (425) 640-1522<o:p></o:p></p>
<p><span style="color:black"><img border="0" width="155" height="37" style="width:1.6145in;height:.3854in" id="_x0000_i1026" src="https://employees.edmonds.edu/departments/marketing-and-public-information/brand-guidelines/images/ec-college-logo.png" alt="college logo"></span><span style="color:black"><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal">On Mon, May 20, 2024 at 12:16 PM Coe, Erica via LIBRARYDIR <<a href="mailto:librarydir@lists.ctc.edu">librarydir@lists.ctc.edu</a>> wrote:<o:p></o:p></p>
</div>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in">
<div>
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Our appeals process is on the
<a href="https://libguides.olympic.edu/c.php?g=232066&p=1540581" target="_blank">
Overdue, Damaged, Missing, or Lost Materials</a> guide. We start with a verbal consultation with the Circulation Supervisor which is normally where the process ends. But, we do offer a Written Appeal if they aren’t satisfied with the response.
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thanks,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Erica
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">------------------------------------------------------------------<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Erica Coe (<i>she, her, hers</i>)<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Dean of Libraries, Tutoring, and College Success<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Olympic College
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>From:</b> LIBRARYDIR <<a href="mailto:librarydir-bounces@lists.ctc.edu" target="_blank">librarydir-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Claire Murata via LIBRARYDIR<br>
<b>Sent:</b> Monday, May 20, 2024 11:58 AM<br>
<b>To:</b> WACTC Library Directors <<a href="mailto:librarydir@lists.ctc.edu" target="_blank">librarydir@lists.ctc.edu</a>><br>
<b>Cc:</b> Claire Murata <<a href="mailto:claire.murata@edmonds.edu" target="_blank">claire.murata@edmonds.edu</a>><br>
<b>Subject:</b> [EXTERNAL] - [LIBRARYDIR] Appeals?<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<div style="border:solid #030303 1.0pt;padding:1.0pt 1.0pt 1.0pt 1.0pt">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:#FFCC66">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">CAUTION: This email came from a non-OC system or external source. Beware of phishing and social engineering!</span><o:p></o:p></p>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hi all,
<o:p></o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I hope your day is going well. <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Do you have an appeals process where the criteria (for getting a lost item fee) are spelled out in a public place? <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Our appeals process hasn't been formalized and our students don't know they can appeal a fine (for having lost an item). I think in the past, the circulation manager would listen
to a student's story and then decide whether to forgive the fine. I'm hoping to standardize the criteria and publish them on the website. What do you think? Am I missing something? Thanks, Claire<br clear="all">
<o:p></o:p></p>
<div>
<div>
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>Claire Murata, MLIS</b><br>
Associate Dean, Library and Learning Resources <o:p></o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">she/her<br>
Edmonds College<br>
20000 68th Ave. W., Lynnwood WA 98036 | <a href="http://edmonds.edu/" target="_blank">
edmonds.edu</a><br>
<a href="mailto:claire.murata@edmonds.edu" target="_blank">claire.murata@edmonds.edu</a> | (425) 640-1522
<o:p></o:p></p>
<p><span style="color:black;border:solid windowtext 1.0pt;padding:0in"><img border="0" width="155" height="37" style="width:1.6145in;height:.3854in" id="m_4563588877914426366Picture_x0020_1" src="cid:image001.jpg@01DAAAB1.024153E0" alt="Image removed by sender. college logo"></span><o:p></o:p></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<p class="MsoNormal">_______________________________________________<br>
LIBRARYDIR mailing list<br>
<a href="mailto:LIBRARYDIR@lists.ctc.edu" target="_blank">LIBRARYDIR@lists.ctc.edu</a><br>
<a href="http://lists.ctc.edu/mailman/listinfo/librarydir_lists.ctc.edu" target="_blank">http://lists.ctc.edu/mailman/listinfo/librarydir_lists.ctc.edu</a><o:p></o:p></p>
</div>
</blockquote>
</div>
</div>
</body>
</html>