<div dir="ltr">Thank you! Claire<br clear="all"><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><b><br></b></div><b>Claire Murata, MLIS</b><br>Associate Dean, Library and Learning Resources<div>she/her<br>Edmonds College<br>20000 68th Ave. W., Lynnwood WA 98036 | <a href="http://edmonds.edu" target="_blank">edmonds.edu</a><br><a href="mailto:claire.murata@edmonds.edu" target="_blank">claire.murata@edmonds.edu</a> | (425) 640-1522<p style="color:rgb(0,0,0)"><img src="https://employees.edmonds.edu/departments/marketing-and-public-information/brand-guidelines/images/ec-college-logo.png" alt="college logo" width="155" height="37" style="font-family:"Times New Roman";font-size:medium"><br></p></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, May 20, 2024 at 12:16 PM Coe, Erica via LIBRARYDIR <<a href="mailto:librarydir@lists.ctc.edu">librarydir@lists.ctc.edu</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg4563588877914426366">
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<p class="MsoNormal">Our appeals process is on the <a href="https://libguides.olympic.edu/c.php?g=232066&p=1540581" target="_blank">
Overdue, Damaged, Missing, or Lost Materials</a> guide. We start with a verbal consultation with the Circulation Supervisor which is normally where the process ends. But, we do offer a Written Appeal if they aren’t satisfied with the response.
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<p class="MsoNormal">Thanks,<u></u><u></u></p>
<p class="MsoNormal">Erica <u></u><u></u></p>
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<p class="MsoNormal">Erica Coe (<i>she, her, hers</i>)<u></u><u></u></p>
<p class="MsoNormal">Dean of Libraries, Tutoring, and College Success<u></u><u></u></p>
<p class="MsoNormal">Olympic College <u></u><u></u></p>
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<p class="MsoNormal"><b>From:</b> LIBRARYDIR <<a href="mailto:librarydir-bounces@lists.ctc.edu" target="_blank">librarydir-bounces@lists.ctc.edu</a>> <b>
On Behalf Of </b>Claire Murata via LIBRARYDIR<br>
<b>Sent:</b> Monday, May 20, 2024 11:58 AM<br>
<b>To:</b> WACTC Library Directors <<a href="mailto:librarydir@lists.ctc.edu" target="_blank">librarydir@lists.ctc.edu</a>><br>
<b>Cc:</b> Claire Murata <<a href="mailto:claire.murata@edmonds.edu" target="_blank">claire.murata@edmonds.edu</a>><br>
<b>Subject:</b> [EXTERNAL] - [LIBRARYDIR] Appeals?<u></u><u></u></p>
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<p class="MsoNormal" style="background:rgb(255,204,102)"><span style="font-size:12pt;font-family:Arial,sans-serif;color:black">CAUTION: This email came from a non-OC system or external source. Beware of phishing and social engineering!<u></u><u></u></span></p>
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<p class="MsoNormal">Hi all, <u></u><u></u></p>
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<p class="MsoNormal">I hope your day is going well. <u></u><u></u></p>
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<p class="MsoNormal">Do you have an appeals process where the criteria (for getting a lost item fee) are spelled out in a public place? <u></u><u></u></p>
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<p class="MsoNormal">Our appeals process hasn't been formalized and our students don't know they can appeal a fine (for having lost an item). I think in the past, the circulation manager would listen to a student's story and then decide whether to forgive the
fine. I'm hoping to standardize the criteria and publish them on the website. What do you think? Am I missing something? Thanks, Claire<br clear="all">
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<p class="MsoNormal"><b>Claire Murata, MLIS</b><br>
Associate Dean, Library and Learning Resources <u></u><u></u></p>
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<p class="MsoNormal">she/her<br>
Edmonds College<br>
20000 68th Ave. W., Lynnwood WA 98036 | <a href="http://edmonds.edu/" target="_blank">
edmonds.edu</a><br>
<a href="mailto:claire.murata@edmonds.edu" target="_blank">claire.murata@edmonds.edu</a> | (425) 640-1522
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