[LIBRARYDIR] [EXTERNAL] - Appeals?

[Coe, Erica]

Our appeals process is on the Overdue, Damaged, Missing, or Lost Materials<https://libguides.olympic.edu/c.php?g=232066&p=1540581> guide.  We start with a verbal consultation with the Circulation Supervisor which is normally where the process ends. But, we do offer a Written Appeal if they aren't satisfied with the response.

Thanks,
Erica

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Erica Coe (she, her, hers)
Dean of Libraries, Tutoring, and College Success
Olympic College



From: LIBRARYDIR <librarydir-bounces at lists.ctc.edu> On Behalf Of Claire Murata via LIBRARYDIR
Sent: Monday, May 20, 2024 11:58 AM
To: WACTC Library Directors <librarydir at lists.ctc.edu>
Cc: Claire Murata <claire.murata at edmonds.edu>
Subject: [EXTERNAL] - [LIBRARYDIR] Appeals?

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Hi all,

I hope your day is going well.

Do you have an appeals process where the criteria (for getting a lost item fee) are spelled out in a public place?

Our appeals process hasn't been formalized and our students don't know they can appeal a fine (for having lost an item). I think in the past, the circulation manager would listen to a student's story and then decide whether to forgive the fine. I'm hoping to standardize the criteria and publish them on the website. What do you think? Am I missing something? Thanks, Claire

Claire Murata, MLIS
Associate Dean, Library and Learning Resources
she/her
Edmonds College
20000 68th Ave. W., Lynnwood WA 98036 | edmonds.edu<http://edmonds.edu/>
claire.murata at edmonds.edu<mailto:claire.murata at edmonds.edu> | (425) 640-1522

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