<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;
mso-ligatures:none;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal">Our appeals process is on the <a href="https://libguides.olympic.edu/c.php?g=232066&p=1540581">
Overdue, Damaged, Missing, or Lost Materials</a> guide. We start with a verbal consultation with the Circulation Supervisor which is normally where the process ends. But, we do offer a Written Appeal if they aren’t satisfied with the response.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal">Erica <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">------------------------------------------------------------------<o:p></o:p></p>
<p class="MsoNormal">Erica Coe (<i>she, her, hers</i>)<o:p></o:p></p>
<p class="MsoNormal">Dean of Libraries, Tutoring, and College Success<o:p></o:p></p>
<p class="MsoNormal">Olympic College <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> LIBRARYDIR <librarydir-bounces@lists.ctc.edu> <b>
On Behalf Of </b>Claire Murata via LIBRARYDIR<br>
<b>Sent:</b> Monday, May 20, 2024 11:58 AM<br>
<b>To:</b> WACTC Library Directors <librarydir@lists.ctc.edu><br>
<b>Cc:</b> Claire Murata <claire.murata@edmonds.edu><br>
<b>Subject:</b> [EXTERNAL] - [LIBRARYDIR] Appeals?<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:solid #030303 1.0pt;padding:1.0pt 1.0pt 1.0pt 1.0pt">
<p class="MsoNormal" style="mso-line-height-alt:10.0pt;background:#FFCC66"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">CAUTION: This email came from a non-OC system or external source. Beware of phishing and social engineering!<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal">Hi all, <o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">I hope your day is going well. <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Do you have an appeals process where the criteria (for getting a lost item fee) are spelled out in a public place? <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Our appeals process hasn't been formalized and our students don't know they can appeal a fine (for having lost an item). I think in the past, the circulation manager would listen to a student's story and then decide whether to forgive the
fine. I'm hoping to standardize the criteria and publish them on the website. What do you think? Am I missing something? Thanks, Claire<br clear="all">
<o:p></o:p></p>
<div>
<div>
<div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p class="MsoNormal"><b>Claire Murata, MLIS</b><br>
Associate Dean, Library and Learning Resources <o:p></o:p></p>
<div>
<p class="MsoNormal">she/her<br>
Edmonds College<br>
20000 68th Ave. W., Lynnwood WA 98036 | <a href="http://edmonds.edu/" target="_blank">
edmonds.edu</a><br>
<a href="mailto:claire.murata@edmonds.edu" target="_blank">claire.murata@edmonds.edu</a> | (425) 640-1522
<o:p></o:p></p>
<p><span style="color:black;border:solid windowtext 1.0pt;padding:0in"><img border="0" width="155" height="37" style="width:1.6145in;height:.3854in" id="Picture_x0020_1" src="cid:image002.jpg@01DAAAAF.8A948980" alt="Image removed by sender. college logo"></span><span style="color:black"><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</body>
</html>