[LIBRARYDIR] Appeals?

[Claire Murata]

Hi all,

I hope your day is going well.

Do you have an appeals process where the criteria (for getting a lost item
fee) are spelled out in a public place?

Our appeals process hasn't been formalized and our students don't know they
can appeal a fine (for having lost an item). I think in the past, the
circulation manager would listen to a student's story and then decide
whether to forgive the fine. I'm hoping to standardize the criteria and
publish them on the website. What do you think? Am I missing something?
Thanks, Claire

*Claire Murata, MLIS*
Associate Dean, Library and Learning Resources
she/her
Edmonds College
20000 68th Ave. W., Lynnwood WA 98036 | edmonds.edu
claire.murata at edmonds.edu | (425) 640-1522

[image: college logo]
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