[ctcLink-Mobile] Issues making payments on mobile devices

[Robert Drake]

Good morning all,

Please note that so far this looks to only be impacting the test accounts and not actual students. We have not had any reports of this being an issue with real students. As Megan stated she already has entered a ticket and we are working on the issue so we do not need any additional tickets reporting the same issue.

- Drake


From: ctcLink-Mobile <ctclink-mobile-bounces at lists.ctc.edu> On Behalf Of Wrye, Tim via ctcLink-Mobile
Sent: Monday, November 8, 2021 5:30 PM
To: Court, Megan J <Megan.Court at seattlecolleges.edu>; 'ctclink-mobile at lists.ctc.edu' <ctclink-mobile at lists.ctc.edu>
Subject: Re: [ctcLink-Mobile] Issues making payments on mobile devices

Hey Megan-

Hadn't heard any reports, but I just tried to replicate that (and so did someone else here) and we got the same thing.  Looks like the link is going to Account Balance, not Make a Payment, and it gets there if you do it on desktop, but not on actual mobile.  Tried on Safari and Chrome on iOS, same issue.  We're putting in a ticket.  (We may steal your video because we get the same thing.). Thanks for the heads up!

Tim

From: ctcLink-Mobile <ctclink-mobile-bounces at lists.ctc.edu<mailto:ctclink-mobile-bounces at lists.ctc.edu>> on behalf of Court, Megan J via ctcLink-Mobile <ctclink-mobile at lists.ctc.edu<mailto:ctclink-mobile at lists.ctc.edu>>
Date: Monday, November 8, 2021 at 4:51 PM
To: 'ctclink-mobile at lists.ctc.edu' <ctclink-mobile at lists.ctc.edu<mailto:ctclink-mobile at lists.ctc.edu>>
Subject: [ctcLink-Mobile] Issues making payments on mobile devices
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Greetings ctcLink folks!

Has anyone heard about students not being able to make a payment in HCX using a mobile device?  I'm having issues using a fake student in Chrome, Safari, and through the mobile app on my iPhone.  I submitted a ticket about it but am not sure if this is happening for real students.

Here's an example from Chrome.<https://scedu-my.sharepoint.com/:v:/g/personal/megan_court_seattlecolleges_edu/EdTiha2qvE5OrHcytl5ARiEBIiHvDfM1BoSm7uriaTxv_w?e=1sJiat>


Thank you!

 Megan



Megan Court (she/her/hers)

Student Success Technology Specialist

1500 Harvard Avenue | Seattle,  WA  98122

Office (206) 934-4394

Seattle Colleges District Office<https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.seattlecolleges.edu%2F&data=02%7C01%7C%7Cf85841d2b72344c4081108d716d51534%7C02d8ff38d7114e31a9156cb5cff788df%7C0%7C0%7C637002976741331438&sdata=wqcoTJVjyr2TzAtEHl1Sb%2Fjm1hmctHSA11oLE3qTyFM%3D&reserved=0>


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