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<p class="MsoNormal">Good morning all,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Please note that so far this looks to only be impacting the test accounts and not actual students. We have not had any reports of this being an issue with real students. As Megan stated she already has entered a ticket and we are working
on the issue so we do not need any additional tickets reporting the same issue.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">- Drake<o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> ctcLink-Mobile <ctclink-mobile-bounces@lists.ctc.edu>
<b>On Behalf Of </b>Wrye, Tim via ctcLink-Mobile<br>
<b>Sent:</b> Monday, November 8, 2021 5:30 PM<br>
<b>To:</b> Court, Megan J <Megan.Court@seattlecolleges.edu>; 'ctclink-mobile@lists.ctc.edu' <ctclink-mobile@lists.ctc.edu><br>
<b>Subject:</b> Re: [ctcLink-Mobile] Issues making payments on mobile devices<o:p></o:p></p>
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<p class="MsoNormal">Hey Megan—<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hadn’t heard any reports, but I just tried to replicate that (and so did someone else here) and we got the same thing. Looks like the link is going to Account Balance, not Make a Payment, and it gets there if you do it on desktop, but
not on actual mobile. Tried on Safari and Chrome on iOS, same issue. We’re putting in a ticket. (We may steal your video because we get the same thing.). Thanks for the heads up!<o:p></o:p></p>
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<p class="MsoNormal">Tim<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:12.0pt;color:black">From:
</span></b><span style="font-size:12.0pt;color:black">ctcLink-Mobile <<a href="mailto:ctclink-mobile-bounces@lists.ctc.edu">ctclink-mobile-bounces@lists.ctc.edu</a>> on behalf of Court, Megan J via ctcLink-Mobile <<a href="mailto:ctclink-mobile@lists.ctc.edu">ctclink-mobile@lists.ctc.edu</a>><br>
<b>Date: </b>Monday, November 8, 2021 at 4:51 PM<br>
<b>To: </b>'ctclink-mobile@lists.ctc.edu' <<a href="mailto:ctclink-mobile@lists.ctc.edu">ctclink-mobile@lists.ctc.edu</a>><br>
<b>Subject: </b>[ctcLink-Mobile] Issues making payments on mobile devices<o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><b><span style="font-size:10.0pt;color:#9C6500">CAUTION:</span></b><span style="font-size:10.0pt;color:black"> This email originated from outside Highline College. Do not click links or open
attachments unless you validate the sender and know the content is safe. If you are unsure, contact the Help Desk at x4357 (206-592-4357) or email
<a href="mailto:helpdesk@highline.edu">helpdesk@highline.edu</a>.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Greetings ctcLink folks!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Has anyone heard about students not being able to make a payment in HCX using a mobile device? I'm having issues using a fake student in Chrome, Safari, and through the mobile app on my iPhone.
I submitted a ticket about it but am not sure if this is happening for real students. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><a href="https://scedu-my.sharepoint.com/:v:/g/personal/megan_court_seattlecolleges_edu/EdTiha2qvE5OrHcytl5ARiEBIiHvDfM1BoSm7uriaTxv_w?e=1sJiat"><span class="MsoSmartlink"><span style="font-size:12.0pt">Here's an example from Chrome.</span></span></a><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p style="background:white"><span style="font-size:12.0pt;color:#201F1E">Thank you!</span><span style="color:#201F1E"><o:p></o:p></span></p>
<p style="background:white"><span style="font-size:12.0pt;color:#201F1E"> Megan</span><span style="color:#201F1E"><o:p></o:p></span></p>
<p style="background:white"><span style="color:#201F1E"><o:p> </o:p></span></p>
<p style="background:white"><span style="font-size:9.0pt;color:#666666">Megan Court <i>(she/her/hers) </i></span><span style="color:#201F1E"><o:p></o:p></span></p>
<p style="background:white"><i><span style="font-size:9.0pt;color:#666666">Student Success Technology Specialist</span></i><span style="color:#201F1E"><o:p></o:p></span></p>
<p style="background:white"><span style="font-size:9.0pt;color:black">1500 Harvard Avenue | Seattle, WA 98122</span><span style="color:#201F1E"><o:p></o:p></span></p>
<p style="background:white"><span style="font-size:9.0pt;font-family:inherit;color:black;border:none windowtext 1.0pt;padding:0in">Office (206) 934-4394</span><span style="color:#201F1E"><o:p></o:p></span></p>
<p style="background:white"><span style="color:black"><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.seattlecolleges.edu%2F&data=02%7C01%7C%7Cf85841d2b72344c4081108d716d51534%7C02d8ff38d7114e31a9156cb5cff788df%7C0%7C0%7C637002976741331438&sdata=wqcoTJVjyr2TzAtEHl1Sb%2Fjm1hmctHSA11oLE3qTyFM%3D&reserved=0" target="_blank"><i><span style="font-size:9.0pt;font-family:inherit;color:#1F4E79;border:none windowtext 1.0pt;padding:0in">Seattle
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