[LIBRARYDIR] Getting Laptops Returned

[Dawn Marie Lowe-Wincentsen]

I have a follow up conundrum for you all. In our texting campaign a person
responded that the college laptop and their golf clubs were stolen. We
asked for a police report, but they did not report it. What other
documentation might you accept to waive the fines on a stolen laptop that
was not reported?
-Dawn

On Tue, Jun 6, 2023 at 1:43 PM Morgan, Heather via LIBRARYDIR <
librarydir at lists.ctc.edu> wrote:

> Overdue laptops is time intensive work for our circ staff, especially
> since we stopped charging overdue tech fines.
>
>
>
> Library staff emails and calls student when laptop is overdue and includes
> the cost of replacing technology if not returned. (usually ~1 week overdue)
>
> If the student doesn’t return the laptop or respond to the email/call,
> library staff follows up with a certified letter. (~1 week after email/call)
>
> If the laptop is still not returned or no response to the certified
> letter, the head of circulation files a security incident report (not a
> police report).
>
>
>
> Our hotspots we will deactivate. We haven’t remotely shut down our
> computers, but our MACs are the only ones that have that remote capability,
> our windows based laptops don’t.
>
>
>
> The amount of time our staff spends on technology check-outs is a lot, so
> there is discussion that IT will take over managing student laptops next
> year.
>
>
>
>
>
> *Heather Morgan *| Library Faculty | Dept Chair
>
> Spokane Falls Community College Library
>
> 509-533-3807 | heather.morgan at sfcc.spokane.edu
>
> 24/7 Chat with a Librarian <https://bit.ly/sfcclibchat>
>
> SFCC Library Canvas Course <https://bit.ly/sfcclibrary>
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> Upcoming SFCC Library Workshops <https://bit.ly/sfcclibraryworkshops>
>
>
>
>
>
> *“A library is a house of hope. It’s a place where we all, whatever our
> situation, can feed our ideas and develop our dreams.” – Doug Wilhelm*
>
>
>
> [image: Small Skitch]
>
>
>
>
>
>
>
>
>
> *From:* LIBRARYDIR <librarydir-bounces at lists.ctc.edu> * On Behalf Of *Sokol,
> Keyth via LIBRARYDIR
> *Sent:* Tuesday, June 6, 2023 10:55 AM
> *To:* WACTC Library Directors <librarydir at lists.ctc.edu>
> *Cc:* Sokol, Keyth <ksokol at rtc.edu>
> *Subject:* [LIBRARYDIR] Getting Laptops Returned
>
>
>
> Hi, all.
>
> I will be communicating with you only through June 30 as interim; a new
> A.D. begins July 1.
>
> For now, our media librarian just informed me that at her ALMA-PRIMO
> meeting there was discussion about libraries around the state figuring out
> how best to get loaned laptops returned.
>
> Does anyone have any comments on this.   I meet with my boss this
> afternoon and need to speak to her about our strategy, especially since we
> have disbanded our program.
>
> Thanks.
>
>
>
> *Keyth Sokol*
>
> *Library Specialist*
>
> Any pronouns are fine
>
> 425-235-6730
>
> ksokol at rtc.edu | rtc.edu/Library <http://www.rtc.edu/library>
>
> Tell the Library How We’re Doing! <https://forms.office.com/r/4Ezapxs8cw>
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>
> *Reading: *
>
> *Just Work *by Kim Scott
>
>
>
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> 3000 NE 4thSt., Renton WA 98056
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