[LIBRARYDIR] Getting Laptops Returned

[Morgan, Heather]

Overdue laptops is time intensive work for our circ staff, especially since we stopped charging overdue tech fines.

Library staff emails and calls student when laptop is overdue and includes the cost of replacing technology if not returned. (usually ~1 week overdue)
If the student doesn't return the laptop or respond to the email/call, library staff follows up with a certified letter. (~1 week after email/call)
If the laptop is still not returned or no response to the certified letter, the head of circulation files a security incident report (not a police report).

Our hotspots we will deactivate. We haven't remotely shut down our computers, but our MACs are the only ones that have that remote capability, our windows based laptops don't.

The amount of time our staff spends on technology check-outs is a lot, so there is discussion that IT will take over managing student laptops next year.


Heather Morgan | Library Faculty | Dept Chair
Spokane Falls Community College Library
509-533-3807 | heather.morgan at sfcc.spokane.edu<mailto:heather.morgan at sfcc.spokane.edu>
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"A library is a house of hope. It's a place where we all, whatever our situation, can feed our ideas and develop our dreams." - Doug Wilhelm

[Small Skitch]




From: LIBRARYDIR <librarydir-bounces at lists.ctc.edu> On Behalf Of Sokol, Keyth via LIBRARYDIR
Sent: Tuesday, June 6, 2023 10:55 AM
To: WACTC Library Directors <librarydir at lists.ctc.edu>
Cc: Sokol, Keyth <ksokol at rtc.edu>
Subject: [LIBRARYDIR] Getting Laptops Returned

Hi, all.
I will be communicating with you only through June 30 as interim; a new A.D. begins July 1.
For now, our media librarian just informed me that at her ALMA-PRIMO meeting there was discussion about libraries around the state figuring out how best to get loaned laptops returned.
Does anyone have any comments on this.   I meet with my boss this afternoon and need to speak to her about our strategy, especially since we have disbanded our program.
Thanks.

Keyth Sokol
Library Specialist
Any pronouns are fine
425-235-6730
ksokol at rtc.edu<mailto:ksokol at rtc.edu> | rtc.edu/Library<http://www.rtc.edu/library>
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Reading:
Just Work by Kim Scott

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Students Succeed at RTC.

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