[LIBRARYDIR] Getting Laptops Returned

[Dawn Marie Lowe-Wincentsen]

Hello Keyth,
Shoreline CC has over 600 laptops in circulation. While much of this is
covid era and cares money, it is still a strong program. We run out of
laptops every quarter. Our ESL and international student populations are
heavy users.
When students request a laptop it is through a form where they give more
information than what is in ALMA. A couple of weeks before the end of each
quarter (i.e. this week for this quarter) we text people that it is time to
renew or return. Just after the quarter ends, we text people again with an
overdue message. Periodically we text the overdue list.
We have also talked to elearning about putting a banner in Canvas that
laptops are due at the end of the quarter. Our technology services
department thinks they could make the overdue laptops not usable remotely,
but we have not taken it that far.
The texting is really what brings the equipment back though - or gets the
best response. We are using a product called Go To Connect to text. It is
tied to one of the circulation staff's phone number in case someone calls
the number back. It cost per line, and was set up by our Technology
Services department.
We do still have overdue, some years overdue laptops. And we notice that
sometimes people just randomly return them - maybe they graduate, maybe
they lost the power cord, whatever, the machines come back eventually.

*Dawn Lowe-Wincentsen, MLIS*
Executive Director of Learning Resources

Dlowe-wincentsen at shoreline.edu

*Shoreline Community College*
www.shoreline.edu  |  206.546.4101

Pronouns: she, her, hers

On Tue, Jun 6, 2023 at 10:56 AM Sokol, Keyth via LIBRARYDIR <
librarydir at lists.ctc.edu> wrote:

> Hi, all.
>
> I will be communicating with you only through June 30 as interim; a new
> A.D. begins July 1.
>
> For now, our media librarian just informed me that at her ALMA-PRIMO
> meeting there was discussion about libraries around the state figuring out
> how best to get loaned laptops returned.
>
> Does anyone have any comments on this.   I meet with my boss this
> afternoon and need to speak to her about our strategy, especially since we
> have disbanded our program.
>
> Thanks.
>
>
>
> *Keyth Sokol*
>
> *Library Specialist*
>
> Any pronouns are fine
>
> 425-235-6730
>
> ksokol at rtc.edu | rtc.edu/Library <http://www.rtc.edu/library>
>
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