[Wctcca] Mental Health Online Platforms

[Gwynith Hoffman-Robinson]

Thank you for starting this conversation, Heidi.  I am also interested to hear what people's experiences with these platforms have been as we (at Shoreline Community College) have been contacted be their sale's teams multiple times.

Some of the concerns my team and I have had:


  *   Is this a possible contract violation (hiring non-faculty to do faculty work)
  *   Is there a better way to use these funds (i.e. hire more Counseling Center counselors)
  *   Counselors on these platforms would not have the same level of experience and connections with other resources/departments on campus
  *   We vet our counselors thoroughly - what kind of vetting/oversight do these platforms offer?
  *   Our students prefer in-person appointments (75%)
  *   Is this a slippery slope - campuses potentially relying on these services and eliminating Counseling Centers to cut costs
  *   Crisis lines and urgent care resources are available after hours

We would be interested to hear about any college's experiences with these platforms and thoughts about the points listed above.
Gwyn Hoffman-Robinson, Ph.D., Licensed Psychologist
Shoreline Community College Counseling Center | FOSS 5251
16101 Greenwood Ave N | Shoreline, WA 98133
gehoffman at shoreline.edu<mailto:gehoffman at shoreline.edu>  | Phone Number: (206) 533-6613
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Scheduling Phone Number: (206) 546-4594
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From: WCTCCA <wctcca-bounces at lists.ctc.edu> On Behalf Of Heidi Matlack via WCTCCA
Sent: Monday, November 4, 2024 2:00 PM
To: wctcca at lists.ctc.edu
Subject: [Wctcca] Mental Health Online Platforms

[ CAUTION: This email originated from outside Shoreline Community College. Do not click links or open attachments unless you recognize the sender and know the content is safe. ]

Hello Colleagues,

I am interested in knowing if any of your institutions are currently using a mental health online platform to enhance your counseling services.  YVC is currently looking into the value of such digital programs and which levels of care seem to be the most useful.  We are currently exploring services and comparing costs of a few different platforms, including Mantra Health and Timely Care.

Looking forward to hearing what your institutions are finding with the growing number of mental health contacts on campus.  Please share any pro's and con's or other insight you may have in regards to such resources.
Thank you,

Heidi Matlack M.A. LMHC
Counselor
Yakima Valley College, Grandview
500 W Main Street
(509) 882.7042
hmatlack at yvcc.edu<mailto:hmatlack at yvcc.edu>

The YVC Counseling & Advising Center provides a team based approach that helps students realize their educational, career and personal goals.  We create a welcoming and safe environment allowing students to feel accepted, respected and understood.  Our counselors and advisors are dedicated, responsive, and culturally sensitive professionals offering comprehensive services, referrals and advocacy.

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