[Wactclc-primo] problem accessing EBSCO databases via Primo?

[Jennifer Rohan]

Hi,
Anyone else having trouble accessing EBSCO database content via Primo?
Here are some example links (you'd have to try with your own institution's Primo permalinks, though)


https://sbctc-greenriver.primo.exlibrisgroup.com/permalink/01STATEWA_GREENRIV/bh3g5a/cdi_gale_infotracacademiconefile_A551935587<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsbctc-greenriver.primo.exlibrisgroup.com%2Fpermalink%2F01STATEWA_GREENRIV%2Fbh3g5a%2Fcdi_gale_infotracacademiconefile_A551935587&data=04%7C01%7Cjrohan%40greenriver.edu%7Cecf5992bcfa749227b8d08d919550b64%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637568675337898455%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FsgFvBur%2BBZme4KJo9km%2Fx9kTRIGdM5QJ4K7tTVU3T4%3D&reserved=0>

https://sbctc-greenriver.primo.exlibrisgroup.com/permalink/01STATEWA_GREENRIV/bh3g5a/cdi_proquest_miscellaneous_1639981982<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsbctc-greenriver.primo.exlibrisgroup.com%2Fpermalink%2F01STATEWA_GREENRIV%2Fbh3g5a%2Fcdi_proquest_miscellaneous_1639981982&data=04%7C01%7Cjrohan%40greenriver.edu%7Cecf5992bcfa749227b8d08d919550b64%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637568675337908451%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ldfikv5rt4vjZHfY1uZFGOn4qFiR838%2B3KDEEhDy31Y%3D&reserved=0>

https://sbctc-greenriver.primo.exlibrisgroup.com/permalink/01STATEWA_GREENRIV/bh3g5a/cdi_proquest_journals_224894830<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsbctc-greenriver.primo.exlibrisgroup.com%2Fpermalink%2F01STATEWA_GREENRIV%2Fbh3g5a%2Fcdi_proquest_journals_224894830&data=04%7C01%7Cjrohan%40greenriver.edu%7Cecf5992bcfa749227b8d08d919550b64%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637568675337908451%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5znVfRscASFWceKgnRTH3zgHznQbcP9zC5dVoRVzcyc%3D&reserved=0>

I get a "forbidden" message with this in the URL:

https://openurl.ebsco.com/callback?error=login_required&error_description=We+were+unable+to+promptlessly+authenticate+the+user&state=1658258a-6e90-42e6-9a62-1e713338f4b2<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fopenurl.ebsco.com%2Fcallback%3Ferror%3Dlogin_required%26error_description%3DWe%2Bwere%2Bunable%2Bto%2Bpromptlessly%2Bauthenticate%2Bthe%2Buser%26state%3D1658258a-6e90-42e6-9a62-1e713338f4b2&data=04%7C01%7Cjrohan%40greenriver.edu%7Cecf5992bcfa749227b8d08d919550b64%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637568675337918445%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=g2IRbBSikTnGT50S3m%2Br8Z0ngyex5VAdTqsKcdcvO0Q%3D&reserved=0>


Recently EBSCO changed their OpenURL, so I don't know if that's a factor...
https://connect.ebsco.com/s/article/New-OpenURL-Connection-User-Interface-Now-Available?language=en_US

... and if we need to change parser parameters in EBSCO databases in Alma?


Jennifer Rohan
Faculty Librarian
Holman Library<https://www.greenriver.edu/campus/campus-resources/holman-library/>, Green River College
253-931-6487
Chat with a Librarian 24/7<https://libguides.greenriver.edu/website/ask-a-librarian>

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