[Wactclc-primo] [EXTERNAL] - problem accessing EBSCO databases via Primo?

[Herman, Amy]

Hi Jennifer,

Does your Business Source Complete link work for that article?  We have that article in Primo, but it shows as only being available in BSC, not also in our Academic Search Complete database.  The BSC link works just fine for us.

Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu>

OC Libraries are OPEN online!  Visit the OC Libraries website<https://libguides.olympic.edu/index> to connect to services and resources.

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> On Behalf Of Jennifer Rohan
Sent: Monday, May 17, 2021 10:04 AM
To: wactclc-primo at lists.ctc.edu
Subject: [EXTERNAL] - [Wactclc-primo] problem accessing EBSCO databases via Primo?

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Hi,
Anyone else having trouble accessing EBSCO database content via Primo?
Here are some example links (you'd have to try with your own institution's Primo permalinks, though)


https://sbctc-greenriver.primo.exlibrisgroup.com/permalink/01STATEWA_GREENRIV/bh3g5a/cdi_gale_infotracacademiconefile_A551935587<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsbctc-greenriver.primo.exlibrisgroup.com%2Fpermalink%2F01STATEWA_GREENRIV%2Fbh3g5a%2Fcdi_gale_infotracacademiconefile_A551935587&data=04%7C01%7Cjrohan%40greenriver.edu%7Cecf5992bcfa749227b8d08d919550b64%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637568675337898455%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FsgFvBur%2BBZme4KJo9km%2Fx9kTRIGdM5QJ4K7tTVU3T4%3D&reserved=0>

https://sbctc-greenriver.primo.exlibrisgroup.com/permalink/01STATEWA_GREENRIV/bh3g5a/cdi_proquest_miscellaneous_1639981982<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsbctc-greenriver.primo.exlibrisgroup.com%2Fpermalink%2F01STATEWA_GREENRIV%2Fbh3g5a%2Fcdi_proquest_miscellaneous_1639981982&data=04%7C01%7Cjrohan%40greenriver.edu%7Cecf5992bcfa749227b8d08d919550b64%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637568675337908451%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ldfikv5rt4vjZHfY1uZFGOn4qFiR838%2B3KDEEhDy31Y%3D&reserved=0>

https://sbctc-greenriver.primo.exlibrisgroup.com/permalink/01STATEWA_GREENRIV/bh3g5a/cdi_proquest_journals_224894830<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsbctc-greenriver.primo.exlibrisgroup.com%2Fpermalink%2F01STATEWA_GREENRIV%2Fbh3g5a%2Fcdi_proquest_journals_224894830&data=04%7C01%7Cjrohan%40greenriver.edu%7Cecf5992bcfa749227b8d08d919550b64%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637568675337908451%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5znVfRscASFWceKgnRTH3zgHznQbcP9zC5dVoRVzcyc%3D&reserved=0>

I get a "forbidden" message with this in the URL:

https://openurl.ebsco.com/callback?error=login_required&error_description=We+were+unable+to+promptlessly+authenticate+the+user&state=1658258a-6e90-42e6-9a62-1e713338f4b2<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fopenurl.ebsco.com%2Fcallback%3Ferror%3Dlogin_required%26error_description%3DWe%2Bwere%2Bunable%2Bto%2Bpromptlessly%2Bauthenticate%2Bthe%2Buser%26state%3D1658258a-6e90-42e6-9a62-1e713338f4b2&data=04%7C01%7Cjrohan%40greenriver.edu%7Cecf5992bcfa749227b8d08d919550b64%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637568675337918445%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=g2IRbBSikTnGT50S3m%2Br8Z0ngyex5VAdTqsKcdcvO0Q%3D&reserved=0>


Recently EBSCO changed their OpenURL, so I don't know if that's a factor...
https://connect.ebsco.com/s/article/New-OpenURL-Connection-User-Interface-Now-Available?language=en_US

... and if we need to change parser parameters in EBSCO databases in Alma?


Jennifer Rohan
Faculty Librarian
Holman Library<https://www.greenriver.edu/campus/campus-resources/holman-library/>, Green River College
253-931-6487
Chat with a Librarian 24/7<https://libguides.greenriver.edu/website/ask-a-librarian>

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