[Wactclc-primo] Primo "place a request" not showing for some users?

Thu Sep 24 10:12:42 PDT 2020

Wade,
My apologies, I muddied the waters by giving you a title “Embedded Librarianship” that is meant to be non-requestable.  So ignore that one.

It seems to be a browser and cookie issue (this is what I am assuming after the following tests)… have you heard anything from ExLibris about browser issues with the “place a request” button?

  *   For this requestable title: https://sbctc-greenriver.primo.exlibrisgroup.com/permalink/01STATEWA_GREENRIV/6ir5n3/alma99407573402812
     *   In Chrome: Users (in all patron user groups in Alma), after dumping cookies, are able to see the “place a request for this item” once they log in to their account
     *   In Edge: Some users (in all patron user groups in Alma) do NOT see the “place a request for this item” unless they do so in an incognito window
        *   OR they see the following:
[cid:image004.jpg at 01D69259.B5CCA280]

Jennifer Rohan
Faculty Librarian
Holman Library<https://www.greenriver.edu/campus/campus-resources/holman-library/>, Green River College
253-931-6487
Chat with a Librarian 24/7<https://libguides.greenriver.edu/website/ask-a-librarian>

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> On Behalf Of Guidry, Wade
Sent: Thursday, September 24, 2020 9:15 AM
To: 'WACTCLC Primo discussions' <wactclc-primo at lists.ctc.edu>
Subject: Re: [Wactclc-primo] Primo "place a request" not showing for some users?

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Jennifer,

If I run the embedded librarianship title through the fulfillment configuration utility using my account, the item comes up as not requestable for me.

You can adjust that term of use, or adjust the rule applying the TOU to the transaction, to address any user/item combinations not currently allowing requests that should be.

Just use the Fulfillment Configuration Utility to identify the TOU in use.

Unless you see browser behavior differences on the exact same title / user combo, I wouldn’t expect any differences in browser behavior.

[cid:image001.png at 01D69259.B5CCA280]

Wade Guidry
WACTCLC
Library Consortium Services Manager
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
http://www.wactclc.org<https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.wactclc.org%2F&data=02%7C01%7Cjrohan%40greenriver.edu%7Cb3ef94bf38bf49f1f9cb08d860a517ac%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637365609471398211&sdata=EX0%2FOs5RO8yDnJ8D05TiHVHh76mcE60d%2BqpwRBuSHKs%3D&reserved=0>
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Pronouns: he/him/his

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Daniel Moore
Sent: Wednesday, September 23, 2020 5:26 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: Re: [Wactclc-primo] Primo "place a request" not showing for some users?

CAUTION: Originated outside our network. Do not click links or open attachments unless you validate the sender.

Are some users able to request a book that other users can't? The reason I ask is maybe the item itself is set to a location or policy that makes it non-requestable.

On Wed, Sep 23, 2020 at 5:09 PM Jennifer Rohan <jrohan at greenriver.edu<mailto:jrohan at greenriver.edu>> wrote:
Has anyone else had the problem of different users not being able to place requests (holds) in Alma?

We have settings in place to allow ALL user groups to place requests on items:

  *   Most users ARE able to see the “place a request” button and ARE able to successfully place a request, except that a few users are not successful
  *   Most users ARE able to place a request in Chrome, though some users who can place a request in Chrome suddenly can’t see the “place a request” button in MS Edge (and yet Edge works ok for other users)

  1.  What we expect to see:

[cid:image002.png at 01D69259.B5CCA280]

What some users see:

[cid:image003.jpg at 01D69259.B5CCA280]

Or

[cid:image004.jpg at 01D69259.B5CCA280]

Thanks for any advice you can give…. 😊

Jennifer Rohan
Faculty Librarian
Holman Library<https://www.greenriver.edu/campus/campus-resources/holman-library/>, Green River College
253-931-6487
Chat with a Librarian 24/7<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Flibguides.greenriver.edu%2Fwebsite%2Fask-a-librarian&data=02%7C01%7Cjrohan%40greenriver.edu%7Cb3ef94bf38bf49f1f9cb08d860a517ac%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637365609471408201&sdata=rMbAos0VCXbr3fpNTUhrkQMf9RGMiA5iD58wa0%2FuPb4%3D&reserved=0>

--
Regards,

Dan Moore
Systems and Collections Librarian
Edmonds College Library
(425) 640-1526
Pronouns: he, him, his
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