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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Wade,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">My apologies, I muddied the waters by giving you a title “Embedded Librarianship” that is meant to be non-requestable. So ignore that one.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">It seems to be a browser and cookie issue (this is what I am assuming after the following tests)… have you heard anything from ExLibris about browser issues with the “place
a request” button?<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l4 level1 lfo8"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">For this requestable title:
<a href="https://sbctc-greenriver.primo.exlibrisgroup.com/permalink/01STATEWA_GREENRIV/6ir5n3/alma99407573402812">
https://sbctc-greenriver.primo.exlibrisgroup.com/permalink/01STATEWA_GREENRIV/6ir5n3/alma99407573402812</a>
<o:p></o:p></span></li><ul style="margin-top:0in" type="circle">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l4 level2 lfo8"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">In Chrome: Users (in all patron user groups in Alma), after dumping cookies, are able to see the “place a request for
this item” once they log in to their account<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l4 level2 lfo8"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">In Edge:
<b><i><u>Some</u></i></b> users (in all patron user groups in Alma) do NOT see the “place a request for this item” unless they do so in an incognito window<o:p></o:p></span></li><ul style="margin-top:0in" type="square">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l4 level3 lfo8"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">OR they see the following:<o:p></o:p></span></li></ul>
</ul>
</ul>
<p class="MsoNormal"><img border="0" width="624" height="129" style="width:6.5in;height:1.3437in" id="_x0000_i1029" src="cid:image004.jpg@01D69259.B5CCA280"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in;background:white">Jennifer Rohan<br>
</span><span style="font-family:"Calibri",sans-serif;color:black">Faculty Librarian</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white;vertical-align:baseline"><span style="font-family:"Calibri",sans-serif;color:black"><a href="https://www.greenriver.edu/campus/campus-resources/holman-library/" title="https://www.greenriver.edu/campus/campus-resources/holman-library/"><span style="border:none windowtext 1.0pt;padding:0in">Holman
Library</span></a>, Green River College<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white;vertical-align:baseline"><span style="font-family:"Calibri",sans-serif;color:black">253-931-6487<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white;vertical-align:baseline"><span style="font-family:"Calibri",sans-serif;color:black"><a href="https://libguides.greenriver.edu/website/ask-a-librarian" title="https://libguides.greenriver.edu/website/ask-a-librarian"><span style="border:none windowtext 1.0pt;padding:0in">Chat
with a Librarian 24/7</span></a><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Wactclc-primo <wactclc-primo-bounces@lists.ctc.edu>
<b>On Behalf Of </b>Guidry, Wade<br>
<b>Sent:</b> Thursday, September 24, 2020 9:15 AM<br>
<b>To:</b> 'WACTCLC Primo discussions' <wactclc-primo@lists.ctc.edu><br>
<b>Subject:</b> Re: [Wactclc-primo] Primo "place a request" not showing for some users?<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:solid #9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt;margin-bottom:7.5pt">
<p style="mso-line-height-alt:10.0pt;background:#FFEB9C"><strong><span style="font-family:"Arial",sans-serif;color:#D70000">CAUTION:</span></strong><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"> This email originated from outside
of Green River College. Please do not click any links or open attachments unless you know the sender and know the information is safe. Even if you know the sender, if the request or information seems unusual please check with the sender first before clicking
a link or opening the attachment. If you are unsure, contact the IT Help Desk at x2222 or email
<a href="mailto:ithelpdesk@greenriver.edu">ithelpdesk@greenriver.edu</a>. <br>
<br>
Please do not give out or enter your Green River email, network login, password information on non-Green River websites.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Jennifer,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">If I run the embedded librarianship title through the fulfillment configuration utility using my account, the item comes up as not requestable for me.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">You can adjust that term of use, or adjust the rule applying the TOU to the transaction, to address any user/item combinations not currently allowing requests
that should be.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Just use the Fulfillment Configuration Utility to identify the TOU in use.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Unless you see browser behavior differences on the exact same title / user combo, I wouldn’t expect any differences in browser behavior.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><img border="0" width="1001" height="582" style="width:10.427in;height:6.0625in" id="Picture_x0020_1" src="cid:image001.png@01D69259.B5CCA280"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Wade Guidry<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">WACTCLC<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Library Consortium Services Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="mailto:wadeg@bigbend.edu"><span style="color:#1F497D">wadeg@bigbend.edu</span></a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.wactclc.org%2F&data=02%7C01%7Cjrohan%40greenriver.edu%7Cb3ef94bf38bf49f1f9cb08d860a517ac%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637365609471398211&sdata=EX0%2FOs5RO8yDnJ8D05TiHVHh76mcE60d%2BqpwRBuSHKs%3D&reserved=0"><span style="color:#1F497D">http://www.wactclc.org</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">509.760.4474<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;background:white">Pronouns: he/him/his</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Wactclc-primo <<a href="mailto:wactclc-primo-bounces@lists.ctc.edu">wactclc-primo-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Daniel Moore<br>
<b>Sent:</b> Wednesday, September 23, 2020 5:26 PM<br>
<b>To:</b> WACTCLC Primo discussions <<a href="mailto:wactclc-primo@lists.ctc.edu">wactclc-primo@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-primo] Primo "place a request" not showing for some users?<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#A57D03">CAUTION:</span></b><span style="color:black"> Originated outside our network. Do not click links or open attachments unless you validate the sender.</span><o:p></o:p></p>
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<p class="MsoNormal">Are some users able to request a book that other users can't? The reason I ask is maybe the item itself is set to a location or policy that makes it non-requestable. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, Sep 23, 2020 at 5:09 PM Jennifer Rohan <<a href="mailto:jrohan@greenriver.edu">jrohan@greenriver.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Has anyone else had the problem of different users not being able to place requests (holds) in Alma?<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">We have settings in place to allow ALL user groups to place requests on items:<o:p></o:p></p>
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Most users ARE able to see the “place a request” button and ARE able to successfully place a request, except that a few users are not successful<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo3">
Most users ARE able to place a request in Chrome, though some users who can place a request in Chrome suddenly can’t see the “place a request” button in MS Edge (and yet Edge works ok for other users)<o:p></o:p></li></ul>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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What we expect to see:<o:p></o:p></li></ol>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><img border="0" width="1112" height="646" style="width:11.5833in;height:6.7291in" id="gmail-m_897391577915547977Picture_x0020_2" src="cid:image002.png@01D69259.B5CCA280"><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">What some users see:<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><img border="0" width="624" height="401" style="width:6.5in;height:4.177in" id="gmail-m_897391577915547977Picture_x0020_3" src="cid:image003.jpg@01D69259.B5CCA280"><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Or<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><img border="0" width="624" height="129" style="width:6.5in;height:1.3437in" id="gmail-m_897391577915547977Picture_x0020_1" src="cid:image004.jpg@01D69259.B5CCA280"><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thanks for any advice you can give….
<span style="font-family:"Segoe UI Emoji",sans-serif">😊</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black;border:none windowtext 1.0pt;padding:0in;background:white">Jennifer Rohan<br>
</span><span style="color:black">Faculty Librarian</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white;vertical-align:baseline">
<span style="color:black"><a href="https://www.greenriver.edu/campus/campus-resources/holman-library/" target="_blank" title="https://www.greenriver.edu/campus/campus-resources/holman-library/"><span style="border:none windowtext 1.0pt;padding:0in">Holman Library</span></a>,
Green River College</span><o:p></o:p></p>
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<span style="color:black">253-931-6487</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white;vertical-align:baseline">
<span style="color:black"><a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Flibguides.greenriver.edu%2Fwebsite%2Fask-a-librarian&data=02%7C01%7Cjrohan%40greenriver.edu%7Cb3ef94bf38bf49f1f9cb08d860a517ac%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637365609471408201&sdata=rMbAos0VCXbr3fpNTUhrkQMf9RGMiA5iD58wa0%2FuPb4%3D&reserved=0" target="_blank" title="https://libguides.greenriver.edu/website/ask-a-librarian"><span style="border:none windowtext 1.0pt;padding:0in">Chat
with a Librarian 24/7</span></a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal">Regards, <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Dan Moore<o:p></o:p></p>
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<p class="MsoNormal">Systems and Collections Librarian<o:p></o:p></p>
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<p class="MsoNormal">Edmonds College Library <o:p></o:p></p>
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<p class="MsoNormal">(425) 640-1526<o:p></o:p></p>
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<p class="MsoNormal">Pronouns: he, him, his<o:p></o:p></p>
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