[Wactclc-primo] [EXT] OneSearch in Firefox and Safari Browsers

[Staley, Laura]

I can access that URL and your catalog using Firefox, from RTC, quickly and no spooling.

We were having this problem here at RTC last week. It went away after several hours. If you find out what’s going on, please post to the list?

Thanks,

Laura

Laura Staley
Media Librarian
[RTC 2012 new logo email signature]
3000 NE 4th St. Renton, WA 98056
Phone: (425) 235-2331 Ext. 5679<tel:%28425%29%20235-2331%20x5679>
Email: lstaley at RTC.edu<mailto:lstaley at RTC.edu> |RTC.edu
(She, hers)



From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> On Behalf Of Traci Taylor
Sent: Monday, February 10, 2020 9:14 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
Subject: [EXT] [Wactclc-primo] OneSearch in Firefox and Safari Browsers

   CAUTION – This email originated from outside of Renton Technical College’s email system.  Do not click links or open attachments unless you recognize the sender and know the content is safe.  If you need assistance, contact the RTC Service Desk at x2500 or servicedesk at rtc.edu<mailto:servicedesk at rtc.edu>.

Hi All,

Is anyone having trouble opening up OneSearch in Firefox or Safari. When I click on the link to BTC Library OneSearch<https://sbctc-btcctc.primo.exlibrisgroup.com/discovery/search?vid=01STATEWA_BTC:BELLINGHAM&sortby=rank&lang=en> on our homepage, in Firefox, nothing will open. The computer just spools. The only thing I see in the URL is “about: blank”. At first I thought it was a campus-wide issue, because staff or students weren’t able to open OneSearch in Firefox. Over the weekend, one of our staff tried accessing OneSearch in Safari and had the same issue.

The link opens up in Google Chrome, Internet Explorer and Edge browsers.

Thanks,
Traci


[cid:image002.jpg at 01D5DFFE.CE4DF380]<https://www.btc.edu/>Traci Taylor, MLS
Lead Librarian
Bellingham Technical College<http://www.btc.edu/>
3028 Lindbergh Ave. | Bellingham, WA 98225
Call: 360.752.8488 | Office: CC 327
Connectedness • Professionalism • Integrity

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