[Wactclc-primo] Email pinned items, working for anyone else?

[Yasuda, Naoko]

Hi Tria,

We had the same issue when we moved to Primo VE. Check the Letter Activity mapping table in Alma (Configuration Menu > General > General Configuration > Letter Activity) and make sure the letter 'EmailRecordsLetter' is activated. I think this letter is used by Primo VE but not by Primo (classic?) Ours wasn't activated and that's why emails weren't coming through.

Naoko

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> On Behalf Of Elena Bianco
Sent: May 7, 2019 3:05 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
Subject: Re: [Wactclc-primo] Email pinned items, working for anyone else?

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HI Tria:

I just tested this and it worked for me. Dan's point about checking junk mail is a good one. My Ex Libris emails were going to junk until I let IT know about this and they were able to white list messages coming from Ex Libris...

Elena Bianco, Systems & Technical Services Librarian
Skagit Valley College
2405 E. College Way
Mount Vernon, WA 98273
(360)416-7624

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Skirko, Tria
Sent: Tuesday, May 7, 2019 2:58 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: [Wactclc-primo] Email pinned items, working for anyone else?

Hi!

In primo, I can pin items and I can fill out the dialog box from the ellipsis menu to email those citations to myself or someone else, but the emails don't go through.  I think this used to work fine, anyone else having the same issue?  I've tried from both a guest and user account and it won't work either way.

Thanks all!

Tria Skirko | Electronic Services Librarian, MLIS
Faculty, Omak Division Chair
Wenatchee Valley College,  Omak Campus | www.wvc.edu<http://www.wvc.edu/>
tskirko at wvc.edu<mailto:tskirko at wvc.edu> | 509.422.7832

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