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<p class="MsoNormal"><span style="color:#1F497D">Hi Tria,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">We had the same issue when we moved to Primo VE. Check the Letter Activity mapping table in Alma (Configuration Menu > General > General Configuration > Letter Activity) and make sure the letter ‘EmailRecordsLetter’
is activated. I think this letter is used by Primo VE but not by Primo (classic?) Ours wasn’t activated and that’s why emails weren’t coming through.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Naoko<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Wactclc-primo <wactclc-primo-bounces@lists.ctc.edu>
<b>On Behalf Of </b>Elena Bianco<br>
<b>Sent:</b> May 7, 2019 3:05 PM<br>
<b>To:</b> WACTCLC Primo discussions <wactclc-primo@lists.ctc.edu><br>
<b>Subject:</b> Re: [Wactclc-primo] Email pinned items, working for anyone else?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><b><span style="font-size:10.0pt;color:#9C6500">CAUTION:</span></b><span style="font-size:10.0pt;color:black"> This email originated from outside Highline College. Do not click links or open
attachments unless you validate the sender and know the content is safe. If you are unsure, contact the Help Desk at x4357 (206-592-4357) or email
<a href="mailto:helpdesk@highline.edu">helpdesk@highline.edu</a>.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D">HI Tria:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I just tested this and it worked for me. Dan’s point about checking junk mail is a good one. My Ex Libris emails were going to junk until I let IT know about this and they were able to white list messages coming
from Ex Libris…<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D">Elena Bianco, Systems & Technical Services Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Skagit Valley College<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">2405 E. College Way<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Mount Vernon, WA 98273<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">(360)416-7624<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Wactclc-primo <<a href="mailto:wactclc-primo-bounces@lists.ctc.edu">wactclc-primo-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Skirko, Tria<br>
<b>Sent:</b> Tuesday, May 7, 2019 2:58 PM<br>
<b>To:</b> WACTCLC Primo discussions <<a href="mailto:wactclc-primo@lists.ctc.edu">wactclc-primo@lists.ctc.edu</a>><br>
<b>Subject:</b> [Wactclc-primo] Email pinned items, working for anyone else?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">In primo, I can pin items and I can fill out the dialog box from the ellipsis menu to email those citations to myself or someone else, but the emails don’t go through. I think this used to work fine, anyone else having the same issue?
I’ve tried from both a guest and user account and it won’t work either way.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks all!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:11.5pt">Tria Skirko</span></b><span style="font-size:11.5pt"> | Electronic Services Librarian, MLIS<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.5pt">Faculty, Omak Division Chair <o:p>
</o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.5pt">Wenatchee Valley College, Omak Campus |
<a href="http://www.wvc.edu/">www.wvc.edu</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.5pt"><a href="mailto:tskirko@wvc.edu">tskirko@wvc.edu</a> | 509.422.7832<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Per Washington State law, this e-mail communication may be subject to public disclosure. Unauthorized review, use or disclosure of this information is strictly prohibited.
If you are not the intended recipient, please notify the sender immediately and promptly delete the message. Thank you
<o:p></o:p></span></p>
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