[Wactclc-primo] SMS Synchronization Gone Awry

[Daniel Moore]

This might be tough to diagnose with Wade out since he's a) super smart and
b) has access to everyone's Alma.

Have you opened a high priority ticket with Ex Libris? That might help in
the meantime.

-Dan

On Wed, Jul 3, 2019 at 7:50 AM Sokol, Keyth <ksokol at rtc.edu> wrote:

> Hello Folks!  Never posted before.  I am the one who schedules our two
> patron load jobs once each quarter.  Other than a small hiccup early on in
> my job here, we’ve had no issues.  Until now.
>
> For some reason we cannot ascertain either ourselves or with the help of
> Dave McKay and someone here on the Enrollment Service side , the daily jobs
> that synchronize with our SMS data, and which were running successfully
> since I edited them on May 20, last ran on June 28th and then just
> stopped running.
>
> Our student data is not yet updated for Summer quarter so obviously we are
> anxious to get this resolved; but we have limited knowledge to work with.
>
> I have tried scheduling these jobs several times to run overnight, and
> nothing changes.  Yesterday, I finally made two new jobs to run, and
> apparently they did.  The ALMA synchronization job has been running
> successfully, too.
>
> Can anyone shed light on what we might to do move this along to a
> solution?  We’re desperate.
>
>
>
> Thanks.
>
>
>
> *Keyth Sokol*
>
> Library Specialist
>
> [image: cid:image001.png at 01D13320.87630A80]
>
> [image: cid:image013.png at 01D13320.87630A80]
>
>
>
>
>
> 3000 NE 4th St. Renton, WA 98056
>
> Phone: 425-235-2331, ext. 5572
>
> Email: ksokol at RTC.edu
>
> www.RTC.edu
>
> [image: cid:image009.png at 01D13320.87630A80]
> <https://www.facebook.com/rentontechnicalcollege> [image:
> cid:image012.png at 01D13320.87630A80]
> <https://instagram.com/rentontechnicalcollege/>
> <https://www.linkedin.com/school/288416/> [image:
> cid:image011.png at 01D13320.87630A80] <https://twitter.com/rentontech>
>
>
>
>
>


-- 
Regards,

Dan Moore
Systems and Collections Librarian
Edmonds Community College Library
dan.moore at edcc.edu / daniel.moore at email.edcc.edu
(425) 640-1526
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