[Wactclc-primo] [External] RE: RE: EBSCO results not working in Primo
Hirning, Maryanne
mhirning at lcc.ctc.edu
Mon Nov 26 15:39:42 PST 2018
Amy,
Thank you for the information! Looks like the IT ticket was the way to go, and alas, I continue to wait :)
[http://internal.lowercolumbia.edu/departments/effectiveness-college-relations/_assets/images/LCC_logo_black-lg.png]
Maryanne E. Hirning she/her/hers
Library Circulation Services Manager
Lower Columbia College
p. 360.442.2668| Learning Commons
Website<https://lowercolumbia.edu/library/index.php/lcc.ctc.edu/reroute/Staff/mhirning/Custom%20Office%20Templates> | Facebook<https://www.facebook.com/LowerColumbiaCollegeLearningCommons/?ref=settings> | Instagram<https://www.instagram.com/lcc_learningcommons/>
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> On Behalf Of Herman, Amy
Sent: Monday, November 26, 2018 3:37 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
Subject: Re: [Wactclc-primo] [External] RE: RE: EBSCO results not working in Primo
The config.txt file is an ezproxy server file, not an Alma file. If you have ezproxy and you host it locally, then whoever is in charge of the ezproxy server (sometimes the library, sometimes I.T.) would need to edit the file and restart the server.
Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256
[alma signature]
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Hirning, Maryanne
Sent: Monday, November 26, 2018 3:22 PM
To: 'WACTCLC Primo discussions' <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: [External] RE: [Wactclc-primo] RE: EBSCO results not working in Primo
I'm late to the Ebsco problem, but is the config.txt file a file I can access and change accordingly in Alma or is this something only IT can work on? I submitted an IT ticket last week because a coworker suggested that as the proper course of action, but now I'm wondering if I can do it myself?
Thanks,
[http://internal.lowercolumbia.edu/departments/effectiveness-college-relations/_assets/images/LCC_logo_black-lg.png]
Maryanne E. Hirning she/her/hers
Library Circulation Services Manager
Lower Columbia College
p. 360.442.2668| Learning Commons
Website<https://lowercolumbia.edu/library/index.php/lcc.ctc.edu/reroute/Staff/mhirning/Custom%20Office%20Templates> | Facebook<https://www.facebook.com/LowerColumbiaCollegeLearningCommons/?ref=settings> | Instagram<https://www.instagram.com/lcc_learningcommons/>
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Guidry, Wade
Sent: Friday, November 16, 2018 4:35 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>; WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>; WACTC Library Directors <librarydir at lists.ctc.edu<mailto:librarydir at lists.ctc.edu>>
Subject: Re: [Wactclc-primo] [External] RE: EBSCO results not working in Primo
Thanks for confirming, Naoko.
I'm cross-posting to the Alma list, and to librarydir, just to make sure people see this.
For those just seeing this, Ebsco has published an updated ezproxy stanza, and you should update your config.txt file accordingly.
The new stanza can be found at:
https://help.ebsco.com/interfaces/EBSCOadmin/EBSCOadmin_FAQs/set_up_EBSCOhost_in_my_EZproxy_server
Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474
http://www.wactclc.org
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Yasuda, Naoko
Sent: Friday, November 16, 2018 4:11 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: Re: [Wactclc-primo] [External] RE: EBSCO results not working in Primo
ATTENTION: This email contains links. Please follow best practices before clicking on links.
Yes, updating the stanza works. The old stanza included "HJ openurl.ebscohost.com" but not "HJ https://openurl.ebscohost.com".
Naoko
________________________________
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> on behalf of Guidry, Wade <WadeG at bigbend.edu<mailto:WadeG at bigbend.edu>>
Sent: Friday, November 16, 2018 3:22 PM
To: WACTCLC Primo discussions
Subject: Re: [Wactclc-primo] [External] RE: EBSCO results not working in Primo
I imagine Amy is correct (good sleuthing, Amy).
I suggest that someone update their EZProxy stanza with the latest from the Ebsco page cited below, and report back your results to the list.
Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474
http://www.wactclc.org
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Herman, Amy
Sent: Friday, November 16, 2018 2:08 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: Re: [Wactclc-primo] [External] RE: EBSCO results not working in Primo
ATTENTION: This email contains links. Please follow best practices before clicking on links.
I do see that EL updated their info on 10/29/18 for the stanza one should have for Ebsco in the ezproxy config file. It's somewhat different from what OCLC suggests, as of 6/13/18.
https://help.ebsco.com/interfaces/EBSCOadmin/EBSCOadmin_FAQs/set_up_EBSCOhost_in_my_EZproxy_server
https://help.oclc.org/Library_Management/EZproxy/Database_stanzas/EBSCOhost
I wonder if switching the stanzas in the config file would help?
Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256
[alma signature]
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Herman, Amy
Sent: Friday, November 16, 2018 2:03 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: [External] RE: [Wactclc-primo] EBSCO results not working in Primo
It doesn't look like Ebsco has changed their URLs which is when I typically see that message. The URLs for the articles at the actual Ebsco site are in our EZProxy config file correctly.
Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256
[alma signature]
From: Herman, Amy
Sent: Friday, November 16, 2018 1:56 PM
To: wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>
Subject: RE: [External] [Wactclc-primo] EBSCO results not working in Primo
Importance: High
Yes! I'm seeing that too! I was not getting it earlier. Ebsco itself is still up.
Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256
[alma signature]
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Lesley Caldwell
Sent: Friday, November 16, 2018 1:45 PM
To: wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>
Subject: [External] [Wactclc-primo] EBSCO results not working in Primo
Hi all,
Is anyone else seeing an error when they try to open EBSCO results through Primo today?
Here are some clues:
1. Our local EBSCO collection (that y'all know we just updated in Alma :)) is working fine
2. Our EBSCO databases on and off campus are working fine
3. Every EBSCO result I click on in Primo, gives an error like this:
[cid:image005.png at 01D47DB3.F60F1AB0]
Any ideas? I looked on Primo-L but have not seen this reported.
Thanks!
Lesley Caldwell
Systems and Instruction Librarian
Pierce College
p:
253-840-8420
a:
1601 39th Ave SE, Puyallup, WA 98374
w:
www.pierce.ctc.edu<http://www.pierce.ctc.edu/> e: lcaldwell at pierce.ctc.edu<mailto:lcaldwell at pierce.ctc.edu>
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