[Wactclc-primo] [External] RE: EBSCO results not working in Primo
Lesley Caldwell
LCaldwell at pierce.ctc.edu
Fri Nov 16 14:23:25 PST 2018
Yay!
Thanks Amy and Tria! I'll pass this on to our proxy config admin.
-Lesley
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> On Behalf Of Skirko, Tria
Sent: Friday, November 16, 2018 2:20 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
Subject: Re: [Wactclc-primo] [External] RE: EBSCO results not working in Primo
This list is so helpful. Yes, we were having issues. Yes, I added the stanzas linked by Amy to our config file and now everything is working perfectly :)
Thanks all!
Tria
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Herman, Amy
Sent: Friday, November 16, 2018 2:08 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: Re: [Wactclc-primo] [External] RE: EBSCO results not working in Primo
I do see that EL updated their info on 10/29/18 for the stanza one should have for Ebsco in the ezproxy config file. It's somewhat different from what OCLC suggests, as of 6/13/18.
https://help.ebsco.com/interfaces/EBSCOadmin/EBSCOadmin_FAQs/set_up_EBSCOhost_in_my_EZproxy_server<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fhelp.ebsco.com%2finterfaces%2fEBSCOadmin%2fEBSCOadmin_FAQs%2fset_up_EBSCOhost_in_my_EZproxy_server&c=E,1,P-7tnik9hrnu_ClJ--rRuENJ6e_YCHtGCDiCqC41RYxgEOypQhvLD74Vut_99Uc7gUuh9eqDq9MpCattG27uBr0USL8MLiG9ZAT92P7roLs,&typo=1>
https://help.oclc.org/Library_Management/EZproxy/Database_stanzas/EBSCOhost<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fhelp.oclc.org%2fLibrary_Management%2fEZproxy%2fDatabase_stanzas%2fEBSCOhost&c=E,1,s7uJYFA52KyZK4GA60ODyuU78RxAsGQAd90DGNrs65lbuYzIUGhLAvNps88CLfVg8Fx5tZyZ3Y3g2HhiftwwhbBzU50qHA1qaVFXZs9zUbAXP2meYaJT&typo=1>
I wonder if switching the stanzas in the config file would help?
Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256
[alma signature]
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Herman, Amy
Sent: Friday, November 16, 2018 2:03 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: [External] RE: [Wactclc-primo] EBSCO results not working in Primo
It doesn't look like Ebsco has changed their URLs which is when I typically see that message. The URLs for the articles at the actual Ebsco site are in our EZProxy config file correctly.
Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256
[alma signature]
From: Herman, Amy
Sent: Friday, November 16, 2018 1:56 PM
To: wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>
Subject: RE: [External] [Wactclc-primo] EBSCO results not working in Primo
Importance: High
Yes! I'm seeing that too! I was not getting it earlier. Ebsco itself is still up.
Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256
[alma signature]
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Lesley Caldwell
Sent: Friday, November 16, 2018 1:45 PM
To: wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>
Subject: [External] [Wactclc-primo] EBSCO results not working in Primo
Hi all,
Is anyone else seeing an error when they try to open EBSCO results through Primo today?
Here are some clues:
1) Our local EBSCO collection (that y'all know we just updated in Alma :)) is working fine
2) Our EBSCO databases on and off campus are working fine
3) Every EBSCO result I click on in Primo, gives an error like this:
[cid:image005.png at 01D47DB3.F60F1AB0]
Any ideas? I looked on Primo-L but have not seen this reported.
Thanks!
Lesley Caldwell
Systems and Instruction Librarian
Pierce College
p:
253-840-8420
a:
1601 39th Ave SE, Puyallup, WA 98374
w:
www.pierce.ctc.edu<http://www.pierce.ctc.edu/> e: lcaldwell at pierce.ctc.edu<mailto:lcaldwell at pierce.ctc.edu>
[https://www.pierce.ctc.edu/sites/default/files/PC-logo-email.png]
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