[Wactclc-primo] [External] RE: RE: EBSCO results not working in Primo

[Herman, Amy]

Thanks Tria!  I don't control my config file but I'll put in a task with I.T. and see if they can do it sooner rather than later, and report back...

Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256

[alma signature]


From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> On Behalf Of Skirko, Tria
Sent: Friday, November 16, 2018 2:20 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
Subject: [External] RE: [Wactclc-primo] RE: EBSCO results not working in Primo

This list is so helpful.  Yes, we were having issues.  Yes, I added the stanzas linked by Amy to our config file and now everything is working perfectly :)

Thanks all!

Tria

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Herman, Amy
Sent: Friday, November 16, 2018 2:08 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: Re: [Wactclc-primo] [External] RE: EBSCO results not working in Primo

I do see that EL updated their info on 10/29/18 for the stanza one should have for Ebsco in the ezproxy config file.  It's somewhat different from what OCLC suggests, as of 6/13/18.

https://help.ebsco.com/interfaces/EBSCOadmin/EBSCOadmin_FAQs/set_up_EBSCOhost_in_my_EZproxy_server

https://help.oclc.org/Library_Management/EZproxy/Database_stanzas/EBSCOhost

I wonder if switching the stanzas in the config file would help?

Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256

[alma signature]


From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Herman, Amy
Sent: Friday, November 16, 2018 2:03 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: [External] RE: [Wactclc-primo] EBSCO results not working in Primo

It doesn't look like Ebsco has changed their URLs which is when I typically see that message.  The URLs for the articles at the actual Ebsco site are in our EZProxy config file correctly.

Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256

[alma signature]


From: Herman, Amy
Sent: Friday, November 16, 2018 1:56 PM
To: wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>
Subject: RE: [External] [Wactclc-primo] EBSCO results not working in Primo
Importance: High

Yes!  I'm seeing that too!  I was not getting it earlier.  Ebsco itself is still up.


Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256

[alma signature]


From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Lesley Caldwell
Sent: Friday, November 16, 2018 1:45 PM
To: wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>
Subject: [External] [Wactclc-primo] EBSCO results not working in Primo

Hi all,

Is anyone else seeing an error when they try to open EBSCO results through Primo today?

Here are some clues:

1)      Our local EBSCO collection (that y'all know we just updated in Alma :)) is working fine

2)      Our EBSCO databases on and off campus are working fine

3)      Every EBSCO result I click on in Primo, gives an error like this:

[cid:image005.png at 01D47DB3.F60F1AB0]

Any ideas? I looked on Primo-L but have not seen this reported.

Thanks!

Lesley Caldwell

Systems and Instruction Librarian

Pierce College

p:

253-840-8420

a:

1601 39th Ave SE, Puyallup, WA 98374

w:

www.pierce.ctc.edu<http://www.pierce.ctc.edu/> e: lcaldwell at pierce.ctc.edu<mailto:lcaldwell at pierce.ctc.edu>

[https://www.pierce.ctc.edu/sites/default/files/PC-logo-email.png]




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