[Wactclc-primo] [External] RE: EBSCO results not working in Primo

[Guidry, Wade]

I imagine Amy is correct (good sleuthing, Amy).

I suggest that someone update their EZProxy stanza with the latest from the Ebsco page cited below, and report back your results to the list.




Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474
http://www.wactclc.org


From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> On Behalf Of Herman, Amy
Sent: Friday, November 16, 2018 2:08 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
Subject: Re: [Wactclc-primo] [External] RE: EBSCO results not working in Primo

ATTENTION: This email contains links. Please follow best practices before clicking on links.
I do see that EL updated their info on 10/29/18 for the stanza one should have for Ebsco in the ezproxy config file.  It's somewhat different from what OCLC suggests, as of 6/13/18.

https://help.ebsco.com/interfaces/EBSCOadmin/EBSCOadmin_FAQs/set_up_EBSCOhost_in_my_EZproxy_server

https://help.oclc.org/Library_Management/EZproxy/Database_stanzas/EBSCOhost

I wonder if switching the stanzas in the config file would help?

Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256

[alma signature]


From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Herman, Amy
Sent: Friday, November 16, 2018 2:03 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: [External] RE: [Wactclc-primo] EBSCO results not working in Primo

It doesn't look like Ebsco has changed their URLs which is when I typically see that message.  The URLs for the articles at the actual Ebsco site are in our EZProxy config file correctly.

Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256

[alma signature]


From: Herman, Amy
Sent: Friday, November 16, 2018 1:56 PM
To: wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>
Subject: RE: [External] [Wactclc-primo] EBSCO results not working in Primo
Importance: High

Yes!  I'm seeing that too!  I was not getting it earlier.  Ebsco itself is still up.


Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256

[alma signature]


From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Lesley Caldwell
Sent: Friday, November 16, 2018 1:45 PM
To: wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>
Subject: [External] [Wactclc-primo] EBSCO results not working in Primo

Hi all,

Is anyone else seeing an error when they try to open EBSCO results through Primo today?

Here are some clues:

  1.  Our local EBSCO collection (that y'all know we just updated in Alma :)) is working fine
  2.  Our EBSCO databases on and off campus are working fine
  3.  Every EBSCO result I click on in Primo, gives an error like this:

[cid:image005.png at 01D47DB3.F60F1AB0]

Any ideas? I looked on Primo-L but have not seen this reported.

Thanks!

Lesley Caldwell

Systems and Instruction Librarian

Pierce College

p:

253-840-8420

a:

1601 39th Ave SE, Puyallup, WA 98374

w:

www.pierce.ctc.edu<http://www.pierce.ctc.edu/> e: lcaldwell at pierce.ctc.edu<mailto:lcaldwell at pierce.ctc.edu>

[https://www.pierce.ctc.edu/sites/default/files/PC-logo-email.png]




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