[LIBRARYDIR] LJ Article for the LLC AI Repository

[Claire Murata]

Hi Dawn,

Thank you for sharing and summarizing. AI is challenging what is
authoritative for sure. I will be interested to see how librarians talk
about authority is constructed and contextual. Claire

*Claire Murata, MLIS*
Associate Dean, Library and Learning Resources
she/her
Edmonds College
20000 68th Ave. W., Lynnwood WA 98036 | edmonds.edu
claire.murata at edmonds.edu | (425) 640-1522

[image: college logo]


On Tue, Aug 20, 2024 at 12:43 PM Dawn Hawley via LIBRARYDIR <
librarydir at lists.ctc.edu> wrote:

> Hello LLC,
>
> I’ve just read an article about how library vendors such as Clarivate and
> EBSCO are incorporating AI into products and services in  AI on the
> Horizon
> <https://research.ebsco.com/linkprocessor/plink?id=f82c9aa1-38f7-3626-9f86-9f5228edde3f>
> in the August 2024 issue of Library Journal.
>
> I was especially interested in how vendors are addressing AI reliability,
> since, as we know, AI “can tell you about anything you could possibly want
> to know, and it will also very confidently lie to you about it.” The
> article says that “library vendors and their users could not accept high
> levels of unreliability or questionable results with user-facing AI tools
> and features. Fortunately, while the training datasets may be smaller than
> the open web resources ingested by LLMs such as ChatGPT, the peer-reviewed
> articles and other curated content used to train AI tools developed by
> Clarivate or EBSCO… are by definition more vetted than those open web
> sources, resulting in tools that are less likely to "hallucinate."
> Regardless, these companies tend to be approaching product development,
> testing, and launches with an abundance of caution.”
>
> Thinking about this, I wonder how we encourage/teach students to be
> skeptical of AI—except for when they use a library product. Lol.
>
> Here’s the citation: Enis, M. (2024). Ai on the Horizon. *Library Journal*,
> *149*(8), 38–41.
>
> Dawn
>
>
>
>
>
> Dawn Hawley
>
> Executive Director
>
> Library, eLearning & Academic Support
>
> Bellingham Technical College
>
>
>
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