[LIBRARYDIR] LJ Article for the LLC AI Repository

[Dawn Hawley]

Hello LLC,
I've just read an article about how library vendors such as Clarivate and EBSCO are incorporating AI into products and services in  AI on the Horizon<https://research.ebsco.com/linkprocessor/plink?id=f82c9aa1-38f7-3626-9f86-9f5228edde3f> in the August 2024 issue of Library Journal.
I was especially interested in how vendors are addressing AI reliability, since, as we know, AI "can tell you about anything you could possibly want to know, and it will also very confidently lie to you about it." The article says that "library vendors and their users could not accept high levels of unreliability or questionable results with user-facing AI tools and features. Fortunately, while the training datasets may be smaller than the open web resources ingested by LLMs such as ChatGPT, the peer-reviewed articles and other curated content used to train AI tools developed by Clarivate or EBSCO... are by definition more vetted than those open web sources, resulting in tools that are less likely to "hallucinate." Regardless, these companies tend to be approaching product development, testing, and launches with an abundance of caution."
Thinking about this, I wonder how we encourage/teach students to be skeptical of AI-except for when they use a library product. Lol.
Here's the citation: Enis, M. (2024). Ai on the Horizon. Library Journal, 149(8), 38-41.
Dawn


Dawn Hawley
Executive Director
Library, eLearning & Academic Support
Bellingham Technical College

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