[LIBRARYDIR] [EXTERNAL] Re: Virtual Chat Question

Tue Jan 31 17:39:26 PST 2023

BTC students are still using the chat service. I'm glad this question came up!  Because Traci looked into the statistics for us, we realized that we need to add more of our own staff time to the cooperative coverage.
Dawn

[image002.jpg at 01D7901D]<https://www.btc.edu/>Dawn Hawley
Executive Director, Library, eLearning & Academic Support
Bellingham Technical College<http://www.btc.edu/>
3028 Lindbergh Ave. | Bellingham, WA 98225
Phone: 360.752.8574 | Office: CC 325
 BTC provides student-centered, high-quality professional technical education for today's needs and tomorrow's opportunities.

From: LIBRARYDIR <librarydir-bounces at lists.ctc.edu> On Behalf Of Jennifer Dysart via LIBRARYDIR
Sent: Monday, January 30, 2023 4:34 PM
To: librarydir at lists.ctc.edu
Cc: Jennifer Dysart <JDysart at greenriver.edu>
Subject: [EXTERNAL] Re: [LIBRARYDIR] Virtual Chat Question

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Hi Heather, here's the response of our reference lead librarian, Katie Cunnion:

Green River College virtual reference--
We are offering chat reference, email, and online (Teams) librarian appointments this quarter. You can see our "local" chat coverage on our hours listing-- it's the "Online Hours (Librarian Chat, Phone, and Email)" here: https://www.greenriver.edu/campus/hours/?location=Holman%20Library

Overall, we're finding our local chat reference to be very slow compared to our in-person reference (but in-person reference is down from where it was pre-pandemic too). We're discussing reducing our hours of virtual (local chat) coverage, but we haven't done that yet. We do offer email reference, and that has remained steady.

During Fall, we had a decent number of requests for online appointments with librarians (these are the 1-on-1 Teams appts) in the second half of the quarter when students had research assignments and papers. We're not seeing that same demand this Winter, but it's still a bit early in the quarter.

I hope this helps! Good luck with your schedule!

Thanks,
Jennifer

Jennifer J Dysart
Dean of Library, eLearning, and Media Services
Green River College
Auburn, WA 98092
253-288-3445

________________________________
From: LIBRARYDIR <librarydir-bounces at lists.ctc.edu<mailto:librarydir-bounces at lists.ctc.edu>> on behalf of Morgan, Heather via LIBRARYDIR <librarydir at lists.ctc.edu<mailto:librarydir at lists.ctc.edu>>
Sent: Friday, January 27, 2023 10:32 AM
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Cc: Morgan, Heather <Heather.Morgan at sfcc.spokane.edu<mailto:Heather.Morgan at sfcc.spokane.edu>>
Subject: [LIBRARYDIR] Virtual Chat Question

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Happy Friday,

We're curious about virtual chat usage at other libraries (ex. AskWa LibChat).

Our usage isn't much and we're wondering about other libraries.

How is your usage? Has anyone decided to drop their chat service? Has anyone added chat or something similar (text messaging...)?

Thank you in advance,

heather

Heather Morgan | Library Faculty | Dept Chair

Spokane Falls Community College Library

509-533-3807 | heather.morgan at sfcc.spokane.edu<mailto:heather.morgan at sfcc.spokane.edu>

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