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<p class="MsoNormal">BTC students are still using the chat service. I’m glad this question came up! Because Traci looked into the statistics for us, we realized that we need to add more of our own staff time to the cooperative coverage.<o:p></o:p></p>
<p class="MsoNormal">Dawn<o:p></o:p></p>
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</v:shapetype><v:shape id="Picture_x0020_5" o:spid="_x0000_s1026" type="#_x0000_t75" alt="image002.jpg@01D7901D" href="https://www.btc.edu/" style='position:absolute;margin-left:0;margin-top:0;width:41.75pt;height:68.6pt;z-index:251659264;visibility:visible;mso-wrap-style:square;mso-width-percent:0;mso-height-percent:0;mso-wrap-distance-left:4.5pt;mso-wrap-distance-top:0;mso-wrap-distance-right:4.5pt;mso-wrap-distance-bottom:0;mso-position-horizontal:left;mso-position-horizontal-relative:text;mso-position-vertical:absolute;mso-position-vertical-relative:line;mso-width-percent:0;mso-height-percent:0;mso-width-relative:page;mso-height-relative:page' o:allowoverlap="f" o:button="t">
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</v:shape><![endif]--><![if !vml]><a href="https://www.btc.edu/"><img border="0" width="56" height="91" style="width:.5833in;height:.9479in" src="cid:image004.jpg@01D9359A.F5ADE3F0" align="left" hspace="6" alt="image002.jpg@01D7901D" title="" v:shapes="Picture_x0020_5"></a><![endif]><a name="_Hlk82444055"><b><span style="font-size:10.5pt;mso-fareast-language:KO">Dawn
Hawley<o:p></o:p></span></b></a></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><span style="mso-bookmark:_Hlk82444055"><b><span style="font-size:9.0pt;color:black;mso-fareast-language:KO">Executive Director,
</span></b></span><span style="mso-bookmark:_Hlk82444055"><span style="font-size:9.0pt;color:black;mso-fareast-language:KO">Library, eLearning & Academic Support</span></span><span style="mso-bookmark:_Hlk82444055"><span style="font-size:12.0pt;font-family:"Gulim",sans-serif;mso-fareast-language:KO"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_Hlk82444055"></span><a href="http://www.btc.edu/"><span style="mso-bookmark:_Hlk82444055"><span style="font-size:10.0pt;color:#0076A8;mso-fareast-language:KO">Bellingham Technical College</span></span><span style="mso-bookmark:_Hlk82444055"></span></a><span style="mso-bookmark:_Hlk82444055"><span style="font-size:12.0pt;font-family:"Gulim",sans-serif;mso-fareast-language:KO"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_Hlk82444055"><span style="font-size:10.0pt;color:black;mso-fareast-language:KO">3028 Lindbergh Ave. | Bellingham, WA 98225</span></span><span style="mso-bookmark:_Hlk82444055"><span style="font-size:12.0pt;font-family:"Gulim",sans-serif;mso-fareast-language:KO"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_Hlk82444055"><span style="font-size:10.0pt;color:black;mso-fareast-language:KO">Phone:
</span></span><span style="mso-bookmark:_Hlk82444055"><span style="font-size:10.0pt;color:#0076A8;mso-fareast-language:KO">360.752.8574
</span></span><span style="mso-bookmark:_Hlk82444055"><span style="font-size:10.0pt;color:black;mso-fareast-language:KO">| Office:
</span></span><span style="mso-bookmark:_Hlk82444055"><span style="font-size:10.0pt;color:#0076A8;mso-fareast-language:KO">CC 325</span></span><span style="mso-bookmark:_Hlk82444055"><span style="font-size:12.0pt;font-family:"Gulim",sans-serif;mso-fareast-language:KO"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="margin-top:1.0pt"><span style="mso-bookmark:_Hlk82444055"><span style="font-size:9.0pt;mso-fareast-language:KO"> <i><span style="color:#0076A8">BTC provides student-centered, high-quality professional technical education</span></i></span></span><span style="mso-bookmark:_Hlk82444055"><span style="font-size:12.0pt;font-family:"Gulim",sans-serif;mso-fareast-language:KO">
</span></span><span style="mso-bookmark:_Hlk82444055"><i><span style="font-size:9.0pt;color:#0076A8;mso-fareast-language:KO">for today’s needs and tomorrow’s opportunities.</span></i></span><span style="mso-bookmark:_Hlk82444055"><span style="font-size:12.0pt;font-family:"Gulim",sans-serif;mso-fareast-language:KO"><o:p></o:p></span></span></p>
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<p class="MsoNormal"><b>From:</b> LIBRARYDIR <librarydir-bounces@lists.ctc.edu> <b>
On Behalf Of </b>Jennifer Dysart via LIBRARYDIR<br>
<b>Sent:</b> Monday, January 30, 2023 4:34 PM<br>
<b>To:</b> librarydir@lists.ctc.edu<br>
<b>Cc:</b> Jennifer Dysart <JDysart@greenriver.edu><br>
<b>Subject:</b> [EXTERNAL] Re: [LIBRARYDIR] Virtual Chat Question<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="mso-line-height-alt:9.0pt;background:moccasin"><b><span style="font-size:10.0pt;color:black">CAUTION: This email originated from outside of BTC. Do not click links or open attachments unless you recognize the sender and know the
content is safe. If you are unsure, contact Help Desk at 360-752-8417 or e-mail <a href="mailto:helpdesk@btc.edu">
helpdesk@btc.edu</a>.<o:p></o:p></span></b></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Hi Heather, here's the response of our reference lead librarian, Katie Cunnion: <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><i><span style="font-size:12.0pt;color:black;background:white">Green River College virtual reference--</span></i><span style="font-size:12.0pt;color:black">
<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><i><span style="font-size:12.0pt;color:black">We are offering chat reference, email, and online (Teams) librarian appointments this quarter. You can see our "local" chat coverage on our hours listing-- it's the
"Online Hours (Librarian Chat, Phone, and Email)" here: <a href="https://www.greenriver.edu/campus/hours/?location=Holman%20Library" target="_blank">https://www.greenriver.edu/campus/hours/?location=Holman%20Library</a></span></i><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><i><span style="font-size:12.0pt;color:black">Overall, we're finding our local chat reference to be very slow compared to our in-person reference (but in-person reference is down from where it was pre-pandemic too).
We're discussing reducing our hours of virtual (local chat) coverage, but we haven't done that yet. We do offer email reference, and that has remained steady.</span></i><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><i><span style="font-size:12.0pt;color:black">During Fall, we had a decent number of requests for online appointments with librarians (these are the 1-on-1 Teams appts) in the second half of the quarter when students
had research assignments and papers. We're not seeing that same demand this Winter, but it's still a bit early in the quarter.</span></i><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><i><span style="font-size:12.0pt;color:black;background:white">I hope this helps! Good luck with your schedule!</span></i><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><span class="contentpasted0"><span style="font-size:12.0pt;color:black;background:white">Thanks,</span></span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span class="contentpasted0"><span style="font-size:12.0pt;color:black;background:white">Jennifer</span></span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Jennifer J Dysart<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Dean of Library, eLearning, and Media Services<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Green River College<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Auburn, WA 98092<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">253-288-3445<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> LIBRARYDIR <<a href="mailto:librarydir-bounces@lists.ctc.edu">librarydir-bounces@lists.ctc.edu</a>> on behalf of Morgan, Heather via LIBRARYDIR <<a href="mailto:librarydir@lists.ctc.edu">librarydir@lists.ctc.edu</a>><br>
<b>Sent:</b> Friday, January 27, 2023 10:32 AM<br>
<b>To:</b> <a href="mailto:librarydir@lists.ctc.edu">librarydir@lists.ctc.edu</a> <<a href="mailto:librarydir@lists.ctc.edu">librarydir@lists.ctc.edu</a>><br>
<b>Cc:</b> Morgan, Heather <<a href="mailto:Heather.Morgan@sfcc.spokane.edu">Heather.Morgan@sfcc.spokane.edu</a>><br>
<b>Subject:</b> [LIBRARYDIR] Virtual Chat Question</span> <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<div style="border:solid #9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt;margin-bottom:7.5pt">
<p style="mso-line-height-alt:10.0pt;background:#FFEB9C"><strong><span style="font-family:"Arial",sans-serif;color:#D70000">CAUTION:</span></strong><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"> This email originated from outside
of Green River College. Please do not click any links or open attachments unless you know the sender and know the information is safe. Even if you know the sender, if the request or information seems unusual please check with the sender first before clicking
a link or opening the attachment. If you are unsure, contact the IT Help Desk at x6050 or email
<a href="mailto:ithelpdesk@greenriver.edu">ithelpdesk@greenriver.edu</a>. <br>
<br>
Please do not give out or enter your Green River email, network login, password information on non-Green River websites.<o:p></o:p></span></p>
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<p class="xmsonormal">Happy Friday, <o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">We’re curious about virtual chat usage at other libraries (ex. AskWa LibChat).<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Our usage isn’t much and we’re wondering about other libraries.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">How is your usage? Has anyone decided to drop their chat service? Has anyone added chat or something similar (text messaging…)?
<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Thank you in advance, <o:p></o:p></p>
<p class="xmsonormal"><i>heather</i><o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal" style="background:white"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#005197;border:none windowtext 1.0pt;padding:0in">Heather Morgan </span></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#005197;border:none windowtext 1.0pt;padding:0in">| Library
Faculty | Dept Chair</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#323130"> </span><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#323130;border:none windowtext 1.0pt;padding:0in">Spokane Falls Community College</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#323130"> <span style="border:none windowtext 1.0pt;padding:0in">Library
</span></span><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#323130;border:none windowtext 1.0pt;padding:0in">509-533-3807 | <a href="mailto:heather.morgan@sfcc.spokane.edu">heather.morgan@sfcc.spokane.edu</a></span><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#323130;border:none windowtext 1.0pt;padding:0in"><a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fbit.ly%2Fsfcclibchat&data=05%7C01%7CJDYSART%40greenriver.edu%7Cce7cf06c8a314084b2f508db0094dc92%7Cfa40663e972749789bce776cf824bca5%7C0%7C1%7C638104411583056557%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000%7C%7C%7C&sdata=BedId4ySvF196ILq0xXRkNTKGM4JmSLPxHHi6y7ZtUY%3D&reserved=0">24/7
Chat with a Librarian</a></span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fbit.ly%2Fsfcclibrary&data=05%7C01%7CJDYSART%40greenriver.edu%7Cce7cf06c8a314084b2f508db0094dc92%7Cfa40663e972749789bce776cf824bca5%7C0%7C1%7C638104411583056557%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000%7C%7C%7C&sdata=bIay46KMm2L7HNm%2FZhAoPnXDaAqJjp0xolZHiqTSx8M%3D&reserved=0">SFCC
Library Canvas Course</a></span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Upcoming
<a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fbit.ly%2Fsfcclibraryworkshops&data=05%7C01%7CJDYSART%40greenriver.edu%7Cce7cf06c8a314084b2f508db0094dc92%7Cfa40663e972749789bce776cf824bca5%7C0%7C1%7C638104411583056557%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000%7C%7C%7C&sdata=KHrP%2FkVmCMjxi46M3jQzL39tselT64wP4ZcncA9Vtug%3D&reserved=0">
SFCC Library Workshops</a></span><o:p></o:p></p>
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<p class="xmsonormal"><i><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#444444;background:white">“A library is a house of hope. It’s a place where we all, whatever our situation, can feed our ideas and develop our dreams.” – Doug Wilhelm</span></i><o:p></o:p></p>
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<p class="xmsonormal"><img border="0" width="103" height="128" style="width:1.0729in;height:1.3333in" id="x_Picture_x0020_1" src="cid:image001.jpg@01D9359A.40A7BA30" alt="Small Skitch"><o:p></o:p></p>
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