[LIBRARYDIR] curbside pickup and appointments

[Margret Mills]

We are having students use the scheduler in LibGuides.  It is working relatively well.  We started using it in March.  We have a big widget for students to click on.  Our (cheaper) version only allows students to schedule an appointment every ten minutes.  We have sent students and faculty multiple emails telling them this is how to schedule appointments.  We also have the circulation phone number and email displayed prominently.  We created two different videos teaching students how to use the scheduler.

Our circulation staff are basically happy with the way it is working for us.   However, we still get emails from faculty and students (emailing reference or individual librarians) and we just redirect them to circulation.

Margret Mils (Muggs)
Department Chair, Library
Skagit Valley College

From: LIBRARYDIR <librarydir-bounces at lists.ctc.edu> On Behalf Of Coe, Erica via LIBRARYDIR
Sent: Tuesday, September 29, 2020 1:37 PM
To: WACTC Library Directors <librarydir at lists.ctc.edu>
Cc: Coe, Erica <ecoe at olympic.edu>
Subject: [LIBRARYDIR] curbside pickup and appointments

Hi all,

We are looking at doing curbside pickup and wonder how you are setting up appointments for students.   When they place the hold in Primo, is there a way to have a confirmation message with a link to make appointments?  We had been planning to call students after they place a hold because we don't want to have them navigate to a separate webpage to schedule appointments after placing their hold.

Thanks,
Erica
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