[LIBRARYDIR] Training Opportunity: Service Excellence in Your Library
Martin, Jeff
jeff.martin at sos.wa.gov
Tue Feb 7 11:22:45 PST 2017
Washington State Library has a new training opportunity this March. This free training is offered at five libraries around the state.
Service Excellence in Your Library
All library staff from top to bottom, internal and external, are in a service position. What is it that sets an organization's level of service apart from others? How can employing these techniques propel the good service we already provide in WA's libraries into great service? Join us for an engaging look at transforming our library's culture to one of 'Service Excellence.' Explore how such a transformation occurs, and as an individual, how you can encourage this change. This training emphasizes consistent approaches to service, while providing additional skills to help ensure satisfaction in all customer interactions. It is appropriate to anyone working in libraries, regardless of job position or library type.
Register within the next two weeks to guarantee a spot. https://www.sos.wa.gov/library/libraries/training/trainingView.aspx?event=1617&audience=state
The first session is March 2nd from 9:00 a.m. to 4:00 p.m. at the Lynnwood Branch of Sno-Isle Regional Library. See below for the dates and times of all 5 sessions.
NONO BURLING, Online Resources Consultant, Library Development
Washington State Library | Office of the Secretary of State
6880 Capitol Blvd SE, Tumwater, Washington
w: 360-570-5576 | e:nono.burling at sos.wa.gov<mailto:nono.burling at sos.wa.gov>
[wsl-logo]<https://www.sos.wa.gov/library> [WTBBL] <http://www.wtbbl.org/> [wsl colored social icons_Facebook - Round] <https://www.facebook.com/WashingtonStateLibrary/> [wsl colored social icons_Twitter - Round] <https://twitter.com/WAStateLib> [wsl colored social icons_YouTube - Round] <https://www.youtube.com/user/WAStateLibrary>
All Sessions for "Service Excellence in Your Library"
Date(s)
Time
Location
Fee
Audience
3/2/2017
9:00 AM to 4:00 PM
Pacific Time
Sno-Isle Regional Library, Lynnwood Branch, Lynnwood
$0
Library Community
Session Info<https://www.sos.wa.gov/library/libraries/training/trainingDesc.aspx?session=5213>
Register<https://www.sos.wa.gov/library/libraries/training/trainingReg.aspx?session=5213>
3/8/2017
9:00 AM to 4:00 PM
Pacific Time
Timberland Regional Library Service Center, Tumwater
$0
Library Community
Session Info<https://www.sos.wa.gov/library/libraries/training/trainingDesc.aspx?session=5214>
Register<https://www.sos.wa.gov/library/libraries/training/trainingReg.aspx?session=5214>
3/23/2017
9:00 AM to 4:00 PM
Pacific Time
Camas Public Library, Camas
$0
Library Community
Session Info<https://www.sos.wa.gov/library/libraries/training/trainingDesc.aspx?session=5215>
Register<https://www.sos.wa.gov/library/libraries/training/trainingReg.aspx?session=5215>
3/29/2017
10:00 AM to 3:00 PM
Pacific Time
North Central Regional Library Distribution Center, Wenatchee
$0
Library Community
Session Info<https://www.sos.wa.gov/library/libraries/training/trainingDesc.aspx?session=5216>
Register<https://www.sos.wa.gov/library/libraries/training/trainingReg.aspx?session=5216>
3/30/2017
9:00 AM to 4:00 PM
Pacific Time
Spokane Community College, Spokane
$0
Library Community
Session Info<https://www.sos.wa.gov/library/libraries/training/trainingDesc.aspx?session=5217>
Register<https://www.sos.wa.gov/library/libraries/training/trainingReg.aspx?session=5217>
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