[LIBRARYDIR] Training Opportunity: Service Excellence in Your Library

[Martin, Jeff]

Washington State Library has a new training opportunity this March.  This free training is offered at five libraries around the state.

Service Excellence in Your Library

All library staff from top to bottom, internal and external, are in a service position. What is it that sets an organization's level of service apart from others? How can employing these techniques propel the good service we already provide in WA's libraries into great service? Join us for an engaging look at transforming our library's culture to one of 'Service Excellence.' Explore how such a transformation occurs, and as an individual, how you can encourage this change. This training emphasizes consistent approaches to service, while providing additional skills to help ensure satisfaction in all customer interactions. It is appropriate to anyone working in libraries, regardless of job position or library type.

Register within the next two weeks to guarantee a spot. https://www.sos.wa.gov/library/libraries/training/trainingView.aspx?event=1617&audience=state

            The first session is March 2nd from 9:00 a.m. to 4:00 p.m. at the Lynnwood Branch of Sno-Isle Regional Library. See below for the dates and times of all 5 sessions.


NONO BURLING, Online Resources Consultant, Library Development
Washington State Library | Office of the Secretary of State
6880 Capitol Blvd SE, Tumwater, Washington
w: 360-570-5576 | e:nono.burling at sos.wa.gov<mailto:nono.burling at sos.wa.gov>

[wsl-logo]<https://www.sos.wa.gov/library>   [WTBBL] <http://www.wtbbl.org/>    [wsl colored social icons_Facebook - Round] <https://www.facebook.com/WashingtonStateLibrary/>    [wsl colored social icons_Twitter - Round] <https://twitter.com/WAStateLib>    [wsl colored social icons_YouTube - Round] <https://www.youtube.com/user/WAStateLibrary>


All Sessions for "Service Excellence in Your Library"
Date(s)

Time

Location

Fee

Audience



3/2/2017

9:00 AM to 4:00 PM
Pacific Time

Sno-Isle Regional Library, Lynnwood Branch, Lynnwood

$0

Library Community


Session Info<https://www.sos.wa.gov/library/libraries/training/trainingDesc.aspx?session=5213>

Register<https://www.sos.wa.gov/library/libraries/training/trainingReg.aspx?session=5213>

3/8/2017

9:00 AM to 4:00 PM
Pacific Time

Timberland Regional Library Service Center, Tumwater

$0

Library Community


Session Info<https://www.sos.wa.gov/library/libraries/training/trainingDesc.aspx?session=5214>

Register<https://www.sos.wa.gov/library/libraries/training/trainingReg.aspx?session=5214>

3/23/2017

9:00 AM to 4:00 PM
Pacific Time

Camas Public Library, Camas

$0

Library Community


Session Info<https://www.sos.wa.gov/library/libraries/training/trainingDesc.aspx?session=5215>

Register<https://www.sos.wa.gov/library/libraries/training/trainingReg.aspx?session=5215>

3/29/2017

10:00 AM to 3:00 PM
Pacific Time

North Central Regional Library Distribution Center, Wenatchee

$0

Library Community


Session Info<https://www.sos.wa.gov/library/libraries/training/trainingDesc.aspx?session=5216>

Register<https://www.sos.wa.gov/library/libraries/training/trainingReg.aspx?session=5216>

3/30/2017

9:00 AM to 4:00 PM
Pacific Time

Spokane Community College, Spokane

$0

Library Community


Session Info<https://www.sos.wa.gov/library/libraries/training/trainingDesc.aspx?session=5217>

Register<https://www.sos.wa.gov/library/libraries/training/trainingReg.aspx?session=5217>


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