<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:"Century Gothic";
panose-1:2 11 5 2 2 2 2 2 2 4;}
@font-face
{font-family:Garamond;
panose-1:2 2 4 4 3 3 1 1 8 3;}
@font-face
{font-family:"Bookman Old Style";
panose-1:2 5 6 4 5 5 5 2 2 4;}
@font-face
{font-family:inherit;
panose-1:0 0 0 0 0 0 0 0 0 0;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
h2
{mso-style-priority:9;
mso-style-link:"Heading 2 Char";
margin-top:15.0pt;
margin-right:0in;
margin-bottom:7.5pt;
margin-left:0in;
font-size:18.0pt;
font-family:"inherit",serif;
letter-spacing:-.75pt;
font-weight:bold;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p
{mso-style-priority:99;
margin-top:0in;
margin-right:0in;
margin-bottom:7.5pt;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
span.EmailStyle17
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;
font-weight:normal;
font-style:normal;}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:#1F497D;
font-weight:normal;
font-style:normal;}
span.Heading2Char
{mso-style-name:"Heading 2 Char";
mso-style-priority:9;
mso-style-link:"Heading 2";
font-family:"inherit",serif;
letter-spacing:-.75pt;
font-weight:bold;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D">Washington State Library has a new training opportunity this March. This free training is offered at five libraries around the state.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="color:#1F497D">Service Excellence in Your Library<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D">All library staff from top to bottom, internal and external, are in a service position. What is it that sets an organization's level of service apart from others? How can employing these
techniques propel the good service we already provide in WA's libraries into great service? Join us for an engaging look at transforming our library's culture to one of ‘Service Excellence.’ Explore how such a transformation occurs, and as an individual, how
you can encourage this change. This training emphasizes consistent approaches to service, while providing additional skills to help ensure satisfaction in all customer interactions. It is appropriate to anyone working in libraries, regardless of job position
or library type.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D">Register within the next two weeks to guarantee a spot.
<a href="https://www.sos.wa.gov/library/libraries/training/trainingView.aspx?event=1617&audience=state">
https://www.sos.wa.gov/library/libraries/training/trainingView.aspx?event=1617&audience=state</a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D"> The first session is March 2<sup>nd</sup> from 9:00 a.m. to 4:00 p.m. at the Lynnwood Branch of Sno-Isle Regional Library. See below for the dates and times of all 5 sessions.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:.5in"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-family:"Century Gothic",sans-serif;color:#45556C">NONO BURLING,</span></b><span style="font-family:"Century Gothic",sans-serif;color:#1F497D">
</span><b><span style="font-family:"Century Gothic",sans-serif;color:#B68451">Online Resources Consultant, Library Development</span></b><span style="font-family:"Century Gothic",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#45556C">Washington State Library | Office of the Secretary of State<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#45556C">6880 Capitol Blvd SE, Tumwater, Washington<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#B68451">w:</span><span style="color:#45556C"> 360-570-5576 |
</span><span style="color:#B68451">e:</span><a href="mailto:nono.burling@sos.wa.gov"><span style="color:blue">nono.burling@sos.wa.gov</span></a><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;font-family:"Garamond",serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><a href="https://www.sos.wa.gov/library"><span style="font-family:"Bookman Old Style",serif;color:blue;text-decoration:none"><img border="0" width="128" height="58" id="Picture_x0020_1" src="cid:image001.png@01D28123.155F20C0" alt="wsl-logo"></span></a><span style="font-family:"Bookman Old Style",serif;color:#45556C">
</span><a href="http://www.wtbbl.org/"><span style="font-family:"Bookman Old Style",serif;color:blue;text-decoration:none"><img border="0" width="80" height="58" id="Picture_x0020_2" src="cid:image002.png@01D28123.155F20C0" alt="WTBBL"></span></a><span style="font-family:"Bookman Old Style",serif;color:#45556C"> </span><a href="https://www.facebook.com/WashingtonStateLibrary/"><span style="font-family:"Bookman Old Style",serif;color:blue;text-decoration:none"><img border="0" width="58" height="58" id="Picture_x0020_3" src="cid:image003.png@01D28123.155F20C0" alt="wsl colored social icons_Facebook - Round"></span></a><span style="font-family:"Bookman Old Style",serif;color:#45556C"> </span><a href="https://twitter.com/WAStateLib"><span style="font-family:"Bookman Old Style",serif;color:blue;text-decoration:none"><img border="0" width="58" height="58" id="Picture_x0020_4" src="cid:image004.png@01D28123.155F20C0" alt="wsl colored social icons_Twitter - Round"></span></a><span style="font-family:"Bookman Old Style",serif;color:#45556C"> </span><a href="https://www.youtube.com/user/WAStateLibrary"><span style="font-family:"Bookman Old Style",serif;color:blue;text-decoration:none"><img border="0" width="58" height="58" id="Picture_x0020_5" src="cid:image005.png@01D28123.155F20C0" alt="wsl colored social icons_YouTube - Round"></span></a><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D"><o:p> </o:p></span></p>
<h2 style="background:white"><span lang="EN" style="color:#111111">All Sessions for "Service Excellence in Your Library"
<o:p></o:p></span></h2>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="margin-bottom:15.0pt"><b><span style="font-size:10.5pt;color:#111111">Date(s)<o:p></o:p></span></b></p>
</td>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="margin-bottom:15.0pt"><b><span style="font-size:10.5pt;color:#111111">Time<o:p></o:p></span></b></p>
</td>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="margin-bottom:15.0pt"><b><span style="font-size:10.5pt;color:#111111">Location<o:p></o:p></span></b></p>
</td>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="margin-bottom:15.0pt"><b><span style="font-size:10.5pt;color:#111111">Fee<o:p></o:p></span></b></p>
</td>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="margin-bottom:15.0pt"><b><span style="font-size:10.5pt;color:#111111">Audience<o:p></o:p></span></b></p>
</td>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="margin-bottom:15.0pt"><b><span style="font-size:10.5pt;color:#111111"> <o:p></o:p></span></b></p>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="margin-bottom:15.0pt"><span style="font-size:10.5pt;color:#111111">3/2/2017<o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="margin-bottom:15.0pt"><span style="font-size:10.5pt;color:#111111">9:00 AM to 4:00 PM<br>
Pacific Time<o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="margin-bottom:15.0pt"><span style="font-size:10.5pt;color:#111111">Sno-Isle Regional Library, Lynnwood Branch, Lynnwood<o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="margin-bottom:15.0pt"><span style="font-size:10.5pt;color:#111111">$0<o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="margin-bottom:15.0pt"><span style="font-size:10.5pt;color:#111111">Library Community<o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p style="margin-bottom:0in;margin-bottom:.0001pt"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:#111111"><a href="https://www.sos.wa.gov/library/libraries/training/trainingDesc.aspx?session=5213">Session Info</a><o:p></o:p></span></p>
<p style="margin-bottom:0in;margin-bottom:.0001pt"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:#111111"><a href="https://www.sos.wa.gov/library/libraries/training/trainingReg.aspx?session=5213">Register</a><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:10.5pt;color:#111111">3/8/2017<o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:10.5pt;color:#111111">9:00 AM to 4:00 PM<br>
Pacific Time<o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:10.5pt;color:#111111">Timberland Regional Library Service Center, Tumwater<o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:10.5pt;color:#111111">$0<o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:10.5pt;color:#111111">Library Community<o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p style="margin-bottom:0in;margin-bottom:.0001pt"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:#111111"><a href="https://www.sos.wa.gov/library/libraries/training/trainingDesc.aspx?session=5214">Session Info</a><o:p></o:p></span></p>
<p style="margin-bottom:0in;margin-bottom:.0001pt"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:#111111"><a href="https://www.sos.wa.gov/library/libraries/training/trainingReg.aspx?session=5214">Register</a><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:10.5pt;color:#111111">3/23/2017<o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:10.5pt;color:#111111">9:00 AM to 4:00 PM<br>
Pacific Time<o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:10.5pt;color:#111111">Camas Public Library, Camas<o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:10.5pt;color:#111111">$0<o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:10.5pt;color:#111111">Library Community<o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p style="margin-bottom:0in;margin-bottom:.0001pt"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:#111111"><a href="https://www.sos.wa.gov/library/libraries/training/trainingDesc.aspx?session=5215">Session Info</a><o:p></o:p></span></p>
<p style="margin-bottom:0in;margin-bottom:.0001pt"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:#111111"><a href="https://www.sos.wa.gov/library/libraries/training/trainingReg.aspx?session=5215">Register</a><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:10.5pt;color:#111111">3/29/2017<o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:10.5pt;color:#111111">10:00 AM to 3:00 PM<br>
Pacific Time<o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:10.5pt;color:#111111">North Central Regional Library Distribution Center, Wenatchee<o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:10.5pt;color:#111111">$0<o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:10.5pt;color:#111111">Library Community<o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p style="margin-bottom:0in;margin-bottom:.0001pt"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:#111111"><a href="https://www.sos.wa.gov/library/libraries/training/trainingDesc.aspx?session=5216">Session Info</a><o:p></o:p></span></p>
<p style="margin-bottom:0in;margin-bottom:.0001pt"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:#111111"><a href="https://www.sos.wa.gov/library/libraries/training/trainingReg.aspx?session=5216">Register</a><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:10.5pt;color:#111111">3/30/2017<o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:10.5pt;color:#111111">9:00 AM to 4:00 PM<br>
Pacific Time<o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:10.5pt;color:#111111">Spokane Community College, Spokane<o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:10.5pt;color:#111111">$0<o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:10.5pt;color:#111111">Library Community<o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p style="margin-bottom:0in;margin-bottom:.0001pt"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:#111111"><a href="https://www.sos.wa.gov/library/libraries/training/trainingDesc.aspx?session=5217">Session Info</a><o:p></o:p></span></p>
<p style="margin-bottom:0in;margin-bottom:.0001pt"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:#111111"><a href="https://www.sos.wa.gov/library/libraries/training/trainingReg.aspx?session=5217">Register</a><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D"><o:p> </o:p></span></p>
</div>
</body>
</html>