[DEOC] FW: ctcLink Enhancement Requests – New Resource

[Ha Nguyen]

Sharing…

From: Carli Schiffner <cschiffner at sbctc.edu>
Sent: Thursday, August 11, 2022 6:26 AM
To: Joe Holliday <jholliday at sbctc.edu>; Melissa Williams <mwilliams at sbctc.edu>; Ha Nguyen <hnguyen at sbctc.edu>
Subject: FW: ctcLink Enhancement Requests – New Resource

FYI—please feel free to share out with WSSSC and DEOC.

From: Tara Keen <tkeen at sbctc.edu<mailto:tkeen at sbctc.edu>>
Sent: Wednesday, August 10, 2022 4:37 PM
To: Shannon Bell <sbell at sbctc.edu<mailto:sbell at sbctc.edu>>; Barry Robinson <brobinson1 at whatcom.edu<mailto:brobinson1 at whatcom.edu>>; Bryce Humpherys <bryceh at bigbend.edu<mailto:bryceh at bigbend.edu>>; Cathy Leaker <cleaker at everettcc.edu<mailto:cleaker at everettcc.edu>>; Charlie Parker <CParker at pierce.ctc.edu<mailto:CParker at pierce.ctc.edu>>; Emily Lardner <elardner at highline.edu<mailto:elardner at highline.edu>>; Heidi Ypma <hypma at btc.edu<mailto:hypma at btc.edu>>; Ilder Betancourt Lopez <IBetancourtLopez at pierce.ctc.edu<mailto:IBetancourtLopez at pierce.ctc.edu>>; Jenni Martin <Jenni.martin at scc.spokane.edu<mailto:Jenni.martin at scc.spokane.edu>>; Jennifer Ernst <jernst at yvcc.edu<mailto:jernst at yvcc.edu>>; Jess Clark <Jessica.clark at wwcc.edu<mailto:Jessica.clark at wwcc.edu>>; Jim Brady <jim.brady at sfcc.spokane.edu<mailto:jim.brady at sfcc.spokane.edu>>; Johnny Hu <johnny.hu at Batestech.edu<mailto:johnny.hu at Batestech.edu>>; Joyce Hammer <joyce.hammer at centralia.edu<mailto:joyce.hammer at centralia.edu>>; Kenneth Lawson <Kenneth.lawson at skagit.edu<mailto:Kenneth.lawson at skagit.edu>>; Kerry Levett <klevett at cascadia.edu<mailto:klevett at cascadia.edu>>; Kim Chapman <Kim.chapman at email.edcc.edu<mailto:Kim.chapman at email.edcc.edu>>; Kristen Finnel <kfinnel at lowercolumbia.edu<mailto:kfinnel at lowercolumbia.edu>>; Lori Hunt <Lori.Hunt at ccs.spokane.edu<mailto:Lori.Hunt at ccs.spokane.edu>>; Malcolm Grothe <malcolm.grothe at seattlecolleges.edu<mailto:malcolm.grothe at seattlecolleges.edu>>; Marissa Schlesinger <mschlesinger at tacomacc.edu<mailto:mschlesinger at tacomacc.edu>>; Martin Cockroft <mcockroft at olympic.edu<mailto:mcockroft at olympic.edu>>; Michael Lee <mlee at columbiabasin.edu<mailto:mlee at columbiabasin.edu>>; Michelle Andreas <mandreas at spscc.ctc.edu<mailto:mandreas at spscc.ctc.edu>>; Miles Jackson <mjackson at clark.edu<mailto:mjackson at clark.edu>>; Nicole Lacroix <Nicole.lacroix at ghc.edu<mailto:Nicole.lacroix at ghc.edu>>; Paul Wickline <pwickline at clark.edu<mailto:pwickline at clark.edu>>; Peter Lortz <peter.lortz at seattlecolleges.edu<mailto:peter.lortz at seattlecolleges.edu>>; King, Phillip <pking at shoreline.edu<mailto:pking at shoreline.edu>>; Rob Viens <rob.viens at bellevuecollege.edu<mailto:rob.viens at bellevuecollege.edu>>; Rolita Ezeonu <rezeonu at greenriver.edu<mailto:rezeonu at greenriver.edu>>; Sayumi.Irey <Sayumi.Irey at seattlecolleges.edu<mailto:Sayumi.Irey at seattlecolleges.edu>>; Stephanie Delaney <sdelaney at rtc.edu<mailto:sdelaney at rtc.edu>>; Steven Thomas <sthomas at pencol.edu<mailto:sthomas at pencol.edu>>; Suzy Ames <suzanne.ames at lwtech.edu<mailto:suzanne.ames at lwtech.edu>>; Thomas Broxson <thomas.broxson at cptc.edu<mailto:thomas.broxson at cptc.edu>>; Tod Treat <ttreat at wvc.edu<mailto:ttreat at wvc.edu>>; Valerie Sundby <vsundby at sbctc.edu<mailto:vsundby at sbctc.edu>>; Wendy Rockhill <Wendy.rockhill at seattlecolleges.edu<mailto:Wendy.rockhill at seattlecolleges.edu>>; Kirkegaard, Elena <Elena.Kirkegaard at lwtech.edu<mailto:Elena.Kirkegaard at lwtech.edu>>; Monica Wilson <mwilson at sbctc.edu<mailto:mwilson at sbctc.edu>>; bob.mohrbacher at centralia.edu<mailto:bob.mohrbacher at centralia.edu>; chelsia.berry at seattlecolleges.edu<mailto:chelsia.berry at seattlecolleges.edu>; Jaime.cardenas at seattlecolleges.edu<mailto:Jaime.cardenas at seattlecolleges.edu>; Dang, Tuan <Tuan.Dang at lwtech.edu<mailto:Tuan.Dang at lwtech.edu>>; Michelle Andreas <mandreas at spscc.edu<mailto:mandreas at spscc.edu>>; Gossett, Elsa <Elsa.Gossett at lwtech.edu<mailto:Elsa.Gossett at lwtech.edu>>; Finnel, Kristen <kfinnel at lcc.ctc.edu<mailto:kfinnel at lcc.ctc.edu>>
Cc: Grant Rodeheaver <grodeheaver at sbctc.edu<mailto:grodeheaver at sbctc.edu>>; Carli Schiffner <cschiffner at sbctc.edu<mailto:cschiffner at sbctc.edu>>; Sherry Nelson <slnelson at sbctc.edu<mailto:slnelson at sbctc.edu>>; Amy MacNeill <amacneill at sbctc.edu<mailto:amacneill at sbctc.edu>>; Bhuvana Samraj <bsamraj at sbctc.edu<mailto:bsamraj at sbctc.edu>>; Christyanna Dawson <cdawson at sbctc.edu<mailto:cdawson at sbctc.edu>>; Reuth Kim <rkim at sbctc.edu<mailto:rkim at sbctc.edu>>; Sanjiv Bhagat <sbhagat at sbctc.edu<mailto:sbhagat at sbctc.edu>>
Subject: ctcLink Enhancement Requests – New Resource

Commission Chairs: Please feel free to share with your Listserv(s):

Good afternoon, Washington State Student Services, Instruction, and Diversity & Equity Officers Commission members:

The ctcLink Project Management Office (PMO) and ctcLink Support team members very much appreciated the opportunity to meet with you during your combined meeting on Aug. 3, 2022. The open dialog, while sometimes difficult, was insightful and productive.

A topic of great concern was about access to a “punch list” of Enhancement Requests and Customer Support fixes.

We are pleased to share a new ctcLink Reference Center resource with your commissions (WSSSC, IC, DEOC) and the ctcLink College Leaders first. We will promote it more broadly in the coming days.
During the last several weeks, the new PMO team has been working to bring together Enhancement Requests (ER) from disparate “project era” sources (e.g. Working Group log, Project Web App, Service Desk, mandates, policy revisions, etc.) into this single, combined location.

ctcLink Operational Governance<https://ctclinkreferencecenter.ctclink.us/m/112604/c/391585> --> Enhancement Request Status<https://ctclinkreferencecenter.ctclink.us/m/112604/l/1589391-enhancement-request-status>

Which Enhancement Requests are included?

  *   Those submitted to the ctcLink Working Group from May 2018 through August 2022.
  *   Submitted via service tickets:  My team and I are scouring the ticketing system for any enhancement requests not already submitted to the ctcLink Working Group, and continue to search for any submissions to date.
  *   External and internal mandates (federal, state and SBCTC agency policy)

How to use the list
For each item, you can find where it is in the governance review process, approval status, and/or any other actions taken. New Enhancement Requests will be added as they are submitted.  As the ctcLink Working Group evolves from a “project governance” to an “operational governance” model, the Enhancement Request process and protocols are being re-aligned to increase transparency. So, this resource will continue to evolve based on system feedback.  The existing Enhancement Request submission process is outlined in the Overview of Working Group<https://ctclinkreferencecenter.ctclink.us/m/112604/l/1589384-overview-of-working-group> guide in the reference center and will be updated there as the Working Group finalizes the operational governance model process.

In addition, we will also continue to revise and improve the ctcLink Operational Governance<https://www.sbctc.edu/colleges-staff/it-support/ctclink-governance/default.aspx> web pages to provide current, easy-to-find links to resources.

Again, thank you for all you do on behalf of our students and community. Please know how much we appreciate (and share) your frustrations and we look forward to collaborating with you to improve the ctcLink experience for everyone.  Let me know if you have questions or concerns.

Warm Regards,
Tara Keen
ctcLink Project Director / Solution Architect
State Board for Community and Technical College
1300 Quince St. SE, Olympia, WA 98504
C: 206.409.5178 O: 360.704.1008
E: tkeen at sbctc.edu<mailto:tkeen at sbctc.edu>
[cid:10888C44-A81A-487F-96CF-177D41786679]

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