[ctcLinkfinaidsupport] Pell Not Packaging

[Stephanie Casino]

Good Afternoon-

The cause of the packaging message noted below is due to an Oracle bug. This issue can be seen in Aid Year 2025 when awarding Pell. Oracle will be releasing a fix in a future PRP.

Until a fix is delivered, the Parent 1 SSN Match flag can be selected on the Database Matches in the Packaging Status Summary page.
[cid:image002.png at 01DACD5A.F459FDA0]

Thank you!

Stephanie
From: DirFinAid <dirfinaid-bounces at lists.ctc.edu> On Behalf Of Fry, Casey via DirFinAid
Sent: Wednesday, July 3, 2024 10:12 AM
To: Financial Aid Directors <dirfinaid at lists.ctc.edu>
Cc: Fry, Casey <CaseyF at bigbend.edu>
Subject: [Dirfinaid] Pell Not Packaging

[Sent from outside SBCTC]

Morning!

Not sure if others are experiencing this but we have come across a number of students that have good ISIRs but have undocumented parents. Both FTI Consent sections are granted and signature received but when trying to package Pell, it comes up with the following error:

NUM

20

Message Number

9213
Item Type
Action
911000000000
Discard
DB Match: Mother and/or Father SSN Match indicates student is not eligible for Federal funds. If this is incorrect,  make the appropriate change, and repackage the student.
After doing research on the differences, I'm seeing that Parent 1 lists an ITIN and Parent 2 does not list a SSN nor ITIN on the FAFSA. These FAFSAs are not rejected so it seems to be a ctcLink block? Is this a situation where I'm going to need to use the PJ function to award Pell or should these FAFSAs need corrected in some way?

Thank you,
Casey

[Title: Big Bend Community College]
Cassandra Fry
Financial Aid Director




Big Bend Community College
Caseyf at bigbend.edu<mailto:Caseyf at bigbend.edu>
Phone: 509.793.2031
Toll Free: 877.745.1212
FAX: 1.888.820.2896
www.bigbend.edu<http://www.bigbend.edu/>
Big Bend Community College * 7662 Chanute Street NE * Moses Lake, WA 98837-3299
Your mental health matters. If you are struggling, know that you are not alone and that help is available. You can reach the National Suicide Prevention Hotline at 1-800-273-8255, or make an appointment with a Big Bend Community College Counselor by calling 509-793-2035. Hang in there. Things will get better.

Financial Aid Office Hours:
We are currently providing services via email, phone, and in-person.
Monday - Thursday: 7:30am to 5:00pm
Friday: 7:30am to 2:30pm
We are committed to providing a positive experience for our students, faculty, staff, and the community. Please check your email as this is the main way our office will communicate with you. You can check the status of your 2023-2024 (Summer 2023 - Spring 2024) application by logging in to your ctcLink account. 2024 - 2025 applications will be in our system mid-June for next steps.

To submit documentation or ask questions, please visit our office; mail to: Financial Aid, 7662 Chanute Street NE, Moses Lake WA 98837; fax (1.888.820.2896); or email faidinfo at bigbend.edu<mailto:faidinfo at bigbend.edu>.

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