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<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif">Good Afternoon-<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif">The cause of the packaging message noted below is due to an Oracle bug. This issue can be seen in Aid Year 2025 when awarding Pell. Oracle will be releasing a fix in a future PRP.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif">Until a fix is delivered, the Parent 1 SSN Match flag can be selected on the Database Matches in the Packaging Status Summary page.
<o:p></o:p></span></p>
<p class="MsoNormal"><img width="528" height="259" style="width:5.5in;height:2.7013in" id="_x0000_i1026" src="cid:image002.png@01DACD5A.F459FDA0"><span style="font-family:"Aptos",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif">Thank you!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif">Stephanie<o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> DirFinAid <dirfinaid-bounces@lists.ctc.edu> <b>
On Behalf Of </b>Fry, Casey via DirFinAid<br>
<b>Sent:</b> Wednesday, July 3, 2024 10:12 AM<br>
<b>To:</b> Financial Aid Directors <dirfinaid@lists.ctc.edu><br>
<b>Cc:</b> Fry, Casey <CaseyF@bigbend.edu><br>
<b>Subject:</b> [Dirfinaid] Pell Not Packaging<o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;background:white"><b><span style="font-size:12.0pt;font-family:"Aptos",sans-serif;color:#C00000">[Sent from outside SBCTC]
</span></b><span style="font-size:12.0pt;font-family:"Aptos",sans-serif;color:#C00000"><o:p></o:p></span></p>
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<p class="MsoNormal">Morning!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Not sure if others are experiencing this but we have come across a number of students that have good ISIRs but have undocumented parents. Both FTI Consent sections are granted and signature received but when trying to package Pell, it comes
up with the following error:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><i><span style="color:black">NUM</span></i></b><i><o:p></o:p></i></p>
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<p class="MsoNormal"> </p>
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<p class="MsoNormal"><i><span style="color:black">20</span><o:p></o:p></i></p>
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<p class="MsoNormal"><b><i><span style="color:black">Message Number</span></i></b><i><o:p></o:p></i></p>
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<p class="MsoNormal"><i><span style="color:black">9213</span><o:p></o:p></i></p>
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<p class="MsoNormal"><b><i><span style="color:black">Item Type</span></i></b><i><o:p></o:p></i></p>
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<p class="MsoNormal"><b><i><span style="color:black">Action</span></i></b><i><o:p></o:p></i></p>
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<p class="MsoNormal"><i><span style="color:black">911000000000</span><o:p></o:p></i></p>
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<p class="MsoNormal"><i><span style="color:black">Discard</span><o:p></o:p></i></p>
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<p class="MsoNormal"><i><span style="color:black">DB Match: Mother and/or Father SSN Match indicates student is not eligible for Federal funds. If this is incorrect, make the appropriate change, and repackage the student.</span><o:p></o:p></i></p>
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<p class="MsoNormal"><span style="color:black">After</span> doing research on the differences, I’m seeing that Parent 1 lists an ITIN and Parent 2 does not list a SSN nor ITIN on the FAFSA. These FAFSAs are not rejected so it seems to be a ctcLink block? Is
this a situation where I’m going to need to use the PJ function to award Pell or should these FAFSAs need corrected in some way?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="color:#1F497D">Thank you,<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#1F497D">Casey<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:#212121"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><img width="172" height="64" style="width:1.7916in;height:.6666in" id="Picture_x0020_2" src="cid:image003.jpg@01DACD5A.F459FDA0" alt="Title: Big Bend Community College"></span><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">Cassandra Fry</span></b><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:9.0pt;color:black">Financial Aid Director<o:p></o:p></span></i></p>
<p class="MsoNormal"><b><span style="font-size:1.0pt;color:white"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:1.0pt;color:white"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:1.0pt;color:white"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:1.0pt;color:white"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:1.0pt;color:white">Big Bend Community College</span></b><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><a href="mailto:Caseyf@bigbend.edu"><b><span style="font-size:10.0pt">Caseyf@bigbend.edu</span></b></a><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:150%"><b><span style="font-size:9.0pt;line-height:150%;color:#132048">Phone: 509.793.2031
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:150%"><b><span style="font-size:9.0pt;line-height:150%;color:#132048">Toll Free: 877.745.1212<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:150%"><b><span style="font-size:9.0pt;line-height:150%;color:#132048">FAX: 1.888.820.2896<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:150%"><a href="http://www.bigbend.edu/"><b><span style="font-size:9.0pt;line-height:150%">www.bigbend.edu</span></b></a><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:8.5pt;color:#1F2A50">Big Bend Community College • 7662 Chanute Street NE • Moses Lake, WA 98837-3299</span></b><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:9.0pt;color:#1F497D">Your mental health matters. If you are struggling, know that you are not alone and that help is available. You can reach the National Suicide Prevention Hotline at 1-800-273-8255, or make an
appointment with a Big Bend Community College Counselor by calling 509-793-2035. Hang in there. Things will get better.<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#1F497D"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#1F497D">Financial Aid Office Hours:</span></b><span style="font-family:"Times New Roman",serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">We are currently providing services via email, phone, and in-person.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Monday – Thursday: 7:30am to 5:00pm
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Friday: 7:30am to 2:30pm<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">We are committed to providing a positive experience for our students, faculty, staff, and the community.
<u>Please check your email as this is the main way our office will communicate with you.</u> You can check the status of your 2023-2024 (Summer 2023 – Spring 2024) application by logging in to your ctcLink account.
<b>2024 – 2025 applications will be in our system mid-June for next steps.<o:p></o:p></b></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">To submit documentation or ask questions, please visit our office; mail to: Financial Aid, 7662 Chanute Street NE, Moses Lake WA 98837; fax (1.888.820.2896); or email
</span><a href="mailto:faidinfo@bigbend.edu"><span style="color:#1F497D">faidinfo@bigbend.edu</span></a><span style="color:#1F497D">.
</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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