[ctcLinkfinaidsupport] CRITICAL ISSUE RESOLVED - PELL and LOAN OUTBOUND PROCESSES ARE BACK UP - 2/24/2023

Amanda Hoover ahoover at sbctc.edu
Fri Feb 24 15:41:41 PST 2023


Hi Everyone,

The PELLOUT and DLOUT processes have been cleared and you are now able to resume Pell and Loan Outbound processing.

If you have a PELLOUT or DLOUT process that failed this afternoon between 2:25pm and 2:50pm, we have deleted your No Success instances from Process Monitor and confirmed that your COD files generated successfully. You can pick up your files, per your normal business process, from Upload/Download Files.

As a reminder, please always be careful with your file paths in the Generate Pell Data and Generate Direct Loan Data process Run Controls. The file path is case sensitive, so typos such as PELL2023 vs Pell2023 can cause the process to fail and block Pell and Loan processing for all colleges.

Thank you,

[Compass]Amanda Hoover
Senior Functional Analyst, Campus Solutions (Financial Aid)
Washington State Board for Community and Technical Colleges
1300 Quince Street SE
Olympia, WA 98504-2495
ahoover at sbctc.edu<mailto:ahoover at sbctc.edu> * o: 360-704-1042
sbctc.edu<https://www.sbctc.edu/> * Twitter: @SBCTCWashington<https://twitter.com/SBCTCWashington> * Facebook: @WASBCTC<https://www.facebook.com/wasbctc/>

From: Amanda Hoover
Sent: Friday, February 24, 2023 2:37 PM
To: ctclinkfinaidsupport at lists.ctc.edu
Subject: CRITICAL ISSUE - PELL and LOAN OUTBOUND PROCESSES ARE DOWN - DO NOT RUN 2/24/2023
Importance: High

Hello Peoplesoft FA Users,

Pell and Direct Loan outbound processes are currently down.

Please DO NOT RUN PELLOUT or DLOUT for any aid years. Doing so will cause the SFA_COD_OUT process to fail and there is risk of losing data.

Please inform your responsible DL and Pell processing staff.

We're working to resolve the issue as quickly as possible and will let you know when you can resume processing.

Thank you!

[Compass]Amanda Hoover
Senior Functional Analyst, Campus Solutions (Financial Aid)
Washington State Board for Community and Technical Colleges
1300 Quince Street SE
Olympia, WA 98504-2495
ahoover at sbctc.edu<mailto:ahoover at sbctc.edu> * o: 360-704-1042
sbctc.edu<https://www.sbctc.edu/> * Twitter: @SBCTCWashington<https://twitter.com/SBCTCWashington> * Facebook: @WASBCTC<https://www.facebook.com/wasbctc/>



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