[ctcLinkfinaidsupport] Service Desk Software upgrade on Wednesday 4/28

Marjorie Facio mfacio at sbctc.edu
Mon Apr 26 13:23:02 PDT 2021


Please see the notice below.

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Subject: Service Desk Software upgrade

Hi All,

I wanted to reach out to all of you to let you all know that I plan to update the Service Desk (Solar Winds Web Help Desk) software next Wednesday, 4/28/21. There will be minor cosmetic differences but the functionality will remain generally unchanged.

Please review the attached are training guides, and as always, please let me know if you have any questions or concerns.

Thanks,

[Title: SBCTC logo - Description: Compass]Jim Henderson
IT Systems Administrator
WA State Board for Community and Technical Colleges
* 360.704.3918 | [cid:image003.jpg at 01D3C4D7.A071C660]  sbctc.edu

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