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<p class="MsoNormal"><b>Please see the notice below. <o:p></o:p></b></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b>---<o:p></o:p></b></p>
<p class="MsoNormal"><b>Subject:</b> Service Desk Software upgrade<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi All,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I wanted to reach out to all of you to let you all know that I plan to update the Service Desk (Solar Winds Web Help Desk) software next Wednesday, 4/28/21. There will be minor cosmetic differences but the functionality will remain generally
unchanged. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Please review the attached are training guides, and as always, please let me know if you have any questions or concerns.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-line-height-alt:10.55pt;text-autospace:none">Thanks,
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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</v:shapetype><v:shape id="Picture_x0020_5" o:spid="_x0000_s1026" type="#_x0000_t75" alt="Title: SBCTC logo - Description: Compass " style='position:absolute;margin-left:-14.4pt;margin-top:.05pt;width:38.25pt;height:66.75pt;z-index:251659264;visibility:visible;mso-wrap-style:square;mso-width-percent:0;mso-height-percent:0;mso-wrap-distance-left:9pt;mso-wrap-distance-top:0;mso-wrap-distance-right:9.02pt;mso-wrap-distance-bottom:0;mso-position-horizontal:absolute;mso-position-horizontal-relative:text;mso-position-vertical:absolute;mso-position-vertical-relative:text;mso-width-percent:0;mso-height-percent:0;mso-width-relative:page;mso-height-relative:page'>
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</v:shape><![endif]--><![if !vml]><img width="51" height="89" style="width:.5312in;height:.927in" src="cid:image004.png@01D73A9F.47BEB2D0" align="left" hspace="12" alt="Title: SBCTC logo - Description: Compass " v:shapes="Picture_x0020_5"><![endif]><span style="font-size:14.0pt;font-family:"Helvetica",sans-serif;color:#1F4E79">Jim
Henderson<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:10.55pt;text-autospace:none"><span style="font-size:10.0pt;font-family:"Franklin Gothic Medium",sans-serif;color:#003764">IT Systems Administrator</span><span style="font-size:10.0pt;font-family:"Franklin Gothic Medium",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:10.55pt;text-autospace:none"><span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif;color:#003764">WA State Board for Community and Technical Colleges<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-line-height-alt:10.55pt;text-autospace:none"><span style="font-family:Wingdings;color:#7F7F7F">(</span><span style="color:#1F497D">
</span><span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif;color:#1F4E79">360.704.3918 |
</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black"><img width="15" height="12" style="width:.1562in;height:.125in" id="Picture_x0020_1" src="cid:image003.jpg@01D73529.2E70BAB0" alt="cid:image003.jpg@01D3C4D7.A071C660"></span><span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif;color:#1F4E79"> sbctc.edu<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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