[ctcLinkfinaidsupport] ctcLink Enable Screen Reader - alternative set up instructions

Kelly Forsberg kforsberg at sbctc.edu
Thu Apr 1 16:31:28 PDT 2021

>From the Desk of Sandy Main, Director of Application Services, SBCTC-


Good afternoon,

We have determined that the Enable Screen Reader Mode option at the ctcLink login page<https://gateway.ctclink.us/> does not automatically activate throughout the different pillars in ctcLink (Campus Solutions, Financials, and Human Capital Management).  We have been working with Oracle, our software vendor, and it's been confirmed this is related to our current configuration. We are looking into various options to resolve the issue long-term.

Until we have a permanent fix in place, faculty, staff and students that use screen readers in ctcLink will need to adjust their individual preferences manually to enable the screen reader mode. Once they make the change, it will remain active until the user decides to turn the feature off.

Instructions are available at the Enable Screen Reader Mode<https://www.sbctc.edu/colleges-staff/it-support/ctclink/screen-reader-mode.aspx> web page or through a Screen Reader Mode Quick Reference Guides (QRGs).  Direct links to both resources are also available on the ctcLink Accessibility Page<https://www.sbctc.edu/colleges-staff/it-support/ctclink/ctclink-accessibility.aspx> under ctcLink User Accessibility Resources:

*       Advisor Self-Service: Enable Screen Reader Mode<http://ctclinkreferencecenter.ctclink.us/m/88853/l/1386703-9-2-enable-screen-reader-mode>
*       Employee Self-Service: Enable Screen Reader Mode<http://ctclinkreferencecenter.ctclink.us/m/79746/l/1381083-9-2-enable-screen-reader-mode>
*       Faculty Self-Service: Enable Screen Reader Mode<http://ctclinkreferencecenter.ctclink.us/m/79747/l/1386700-9-2-enable-screen-reader-mode>
*       Manager Self-Service: Enable Screen Reader Mode<http://ctclinkreferencecenter.ctclink.us/m/79748/l/1386701-9-2-enable-screen-reader-mode>
*       Student Self-Service: Enable Screen Reader Mode<http://ctclinkreferencecenter.ctclink.us/m/79750/l/1386702-9-2-enable-screen-reader-mode>

Please share this information broadly with your college staff, and IT/ctcLink help desk. PIOs: Please include your college web team so they can add to relevant student, ctcLink, staff and/or HR resource pages.

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