[Wactclc-alma] [EXTERNAL] - Gale resources not resolving?

[Guidry, Wade]

As Elena points out below, you do need to make sure your Gale loc_id is configured correctly in your collections and for Primo VE.

For Primo VE, go to  Alma  Configuration / Discovery / Other / Customing Linking for Central Index Databases.

Look for the entry for the gale_linking entry, and make sure it looks like:

http://link.galegroup.com/apps/doc/{{control/sourcerecordid}}/{{control/addsrcrecordid}}?sid=primo&u=moun28208

And replace moun28208 with your own Gale loc_id.
In your Gale collections configuration, go to 'edit service' and make sure your loc_id parameter on the linking tab is set you're your loc_id.

If you still have a linking issue on a gale citation, open a salesforce case with the Primo VE permalink and credentials that will work with your EZProxy instance.




Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474
http://www.wactclc.org<http://www.wactclc.org/>

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Guidry, Wade
Sent: Tuesday, May 3, 2022 6:28 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] [EXTERNAL] - Gale resources not resolving?

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If the problem happens outside of Primo, you'll want to contact Gale directly.



Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474
http://www.wactclc.org<http://www.wactclc.org/>

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Abby Koehler
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Subject: Re: [Wactclc-alma] [EXTERNAL] - Gale resources not resolving?

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I think Elena's right, it happens for proxied links either through Primo or through our db page. I remember you posting about that now, Elena!! I thought I had seen something recently... but I guess I had too many tabs open to think clearly. I've submitted a Salesforce case on the off chance... but I will definitely check in with our local firewall folks ASAP.

abby koehler
she/her/hers
Faculty Systems Librarian
Whatcom Community College
Book a meeting with me<https://outlook.office365.com/owa/calendar/abby1@whatcomccedu.onmicrosoft.com/bookings/>

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Herman, Amy
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Subject: Re: [Wactclc-alma] [EXTERNAL] - Gale resources not resolving?


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Is it only happening when going to Gale resources through Primo, or is it happening when accessing Gale directly, too?

Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256

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From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Abby Koehler
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Subject: [EXTERNAL] - [Wactclc-alma] Gale resources not resolving?

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Hi all,
I'm not sure what happened, but our Gale resources aren't resolving - both the CDI links and the links to the resources proper. I've updated the Custom Linking section per this article:
https://knowledge.exlibrisgroup.com/Alma/Content_Corner/Knowledge_Articles/Alma%3A_Gale%3A_Linking_Issues

I've checked the EZProxy stanza to make it match the most current at OCLC. And I checked that our Gale Location ID is correct and that our IP is correctly registered in our Gale admin.

What am I missing? Thanks for any guidance,
abby

abby koehler
she/her/hers
Faculty Systems Librarian
Whatcom Community College
360.383.3287
Book a meeting with me<https://outlook.office365.com/owa/calendar/abby1@whatcomccedu.onmicrosoft.com/bookings/>

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