[Wactclc-alma] [EXTERNAL] - Gale resources not resolving?

Thu May 5 10:32:56 PDT 2022

Hi all, an update, it's working!

Making the change detailed by Wade below, updating the ezproxy stanza, renewing the SSL cert on the proxy server (just in case), and finally adding the ezproxy IP to the Gale admin -- Gale resources are now resolving on and off-campus.

The Gale admin had the ezproxy info loaded into the Preferences section but I actually had to jam in the IP in the authentication section. The IP address section doesn't give you a list of what's already been loaded, you can't see anything, you can only add a new IP -- and when I added the proxy IP just now, it did not overwrite whatever may have been added previously, just FYI.

Thank you to everyone for your ideas and giving me some space on the call today!
abby

abby koehler

she/her/hers

Systems Librarian

Whatcom Community College

360.383.3287

________________________________
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> on behalf of Guidry, Wade <WadeG at bigbend.edu>
Sent: Wednesday, May 4, 2022 1:49 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] [EXTERNAL] - Gale resources not resolving?

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As Elena points out below, you do need to make sure your Gale loc_id is configured correctly in your collections and for Primo VE.

For Primo VE, go to  Alma  Configuration / Discovery / Other / Customing Linking for Central Index Databases.

Look for the entry for the gale_linking entry, and make sure it looks like:

http://link.galegroup.com/apps/doc/{{control/sourcerecordid}}/{{control/addsrcrecordid}}?sid=primo&u=moun28208

And replace moun28208 with your own Gale loc_id.

In your Gale collections configuration, go to ‘edit service’ and make sure your loc_id parameter on the linking tab is set you’re your loc_id.

If you still have a linking issue on a gale citation, open a salesforce case with the Primo VE permalink and credentials that will work with your EZProxy instance.

Wade Guidry

Library Consortium Services Manager, WACTCLC

wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>

(509) 760-4474

http://www.wactclc.org<http://www.wactclc.org/>

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Guidry, Wade
Sent: Tuesday, May 3, 2022 6:28 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] [EXTERNAL] - Gale resources not resolving?

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If the problem happens outside of Primo, you’ll want to contact Gale directly.

Wade Guidry

Library Consortium Services Manager, WACTCLC

wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>

(509) 760-4474

http://www.wactclc.org<http://www.wactclc.org/>

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Abby Koehler
Sent: Tuesday, May 3, 2022 1:55 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] [EXTERNAL] - Gale resources not resolving?

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I think Elena’s right, it happens for proxied links either through Primo or through our db page. I remember you posting about that now, Elena!! I thought I had seen something recently… but I guess I had too many tabs open to think clearly. I’ve submitted a Salesforce case on the off chance… but I will definitely check in with our local firewall folks ASAP.

abby koehler

she/her/hers

Faculty Systems Librarian

Whatcom Community College

Book a meeting with me<https://outlook.office365.com/owa/calendar/abby1@whatcomccedu.onmicrosoft.com/bookings/>

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Herman, Amy
Sent: Tuesday, May 3, 2022 1:52 PM
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Subject: Re: [Wactclc-alma] [EXTERNAL] - Gale resources not resolving?

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Is it only happening when going to Gale resources through Primo, or is it happening when accessing Gale directly, too?

Amy Herman

Library Faculty | Olympic College

1600 Chester Avenue | Bremerton, WA 98337

aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256

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From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Abby Koehler
Sent: Tuesday, May 3, 2022 1:30 PM
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Subject: [EXTERNAL] - [Wactclc-alma] Gale resources not resolving?

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Hi all,

I’m not sure what happened, but our Gale resources aren’t resolving – both the CDI links and the links to the resources proper. I’ve updated the Custom Linking section per this article:

https://knowledge.exlibrisgroup.com/Alma/Content_Corner/Knowledge_Articles/Alma%3A_Gale%3A_Linking_Issues

I’ve checked the EZProxy stanza to make it match the most current at OCLC. And I checked that our Gale Location ID is correct and that our IP is correctly registered in our Gale admin.

What am I missing? Thanks for any guidance,

abby

abby koehler

she/her/hers

Faculty Systems Librarian

Whatcom Community College

360.383.3287

Book a meeting with me<https://outlook.office365.com/owa/calendar/abby1@whatcomccedu.onmicrosoft.com/bookings/>

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